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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

How to transfer account to my son?

When my son was young I took out a SIM only mobile account for him. Now he had matured, been employed for over a year hence should have a good credit rating how can I transfer his mobile number to him so he has total ownership of that number and pays...

wazzah by Tuning in
  • 1 replies
  • 0 kudos

No network connection

I have just returned from abroad and now I don't have any network connection . I can't send any messages receive or make  calls either. And can't find any settings that I have changed or can change.  My phone didn't work abroad anyway so can only use...

Resolved! No sim message on iphone

I have had the phone for a few months now and the sim had been working fine I now have a message on my phone saying no sim. I have tried another sim in my device and it works and when putting my sim in another device the sim isn’t picking up either s...

Sim Porting issues - only partially ported

I recently joined virgin media from Vodafone.There are three seperate numbers on the account.   All three PUK codes from Vodafone were issued to virgin media mobile.  Two phones were successfully activate with numbers ported over. However, after a fe...

Sim not arrived

Hi. New volt tv/broadband package installed 8 days ago but no o2 sim has arrived.

Rikfizz by Joining in
  • 5 replies
  • 0 kudos

Sales Team nuisance calls

Why does your Virgin media sales team keep ringing my phone and then hanging up on me after 6 seconds without saying a single word? It's really starting to anoy me and is a waste of my time.Sales number: 0800 183 6411

Scd007 by Joining in
  • 1 replies
  • 0 kudos

Cancel Account

I recently upgraded my husband to a new phone but didn't realise it would mean he would end up with 2 accounts and 2 numbers.  I can't use the PAC/STAC numbers as it won't allow me to do that Virgin Mobile to Virgin Mobile. He isn't able to call and ...

New sim not activating

I received a new phone today and after 3 hours my sim is still not activating. I have tried to log into my account but have forgotten my password so I'm stuck in a cycle because I don't have phone number active to verify account. Is anyone able to he...