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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
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Order marked as "parked"

Placed an order 5ish days ago and my order status says "parked". I've had pre contract details sent through and have had another email stating more checks need to be done and they'd email me. I haven't heard anything and I am wondering if my order ha...

Lent89 by Joining in
  • 1 replies
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Voicemail notification but no voicemail. Can't delete.

I was abroad and couldn't take calls (roaming was off) when I return to the uk I have a notification of voicemail but no voicemail. I'm guessing it got deleted because I didn't retrieve it before the 3 day period or whatever.Problem is, I can't get r...

JSWood by Tuning in
  • 3 replies
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VM Overseas

HiI am another one who did not set the Voicemail password when overseas. Could someone please help me resolve this. thanks  

rmhale by Joining in
  • 6 replies
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Not receiving verification code via SMS

Hi, got new sim today. Trying to have Virgin mobile port my old number over from Eir.However I am not receiving the verification code via SMS from Virgin. Have tried many times. Have waited an hour and tried again.Still same. Help needed.

Dheery by Joining in
  • 7 replies
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Sound issues when roaming in EU

I have seen one person report he couldn't be heard when roaming in Spain.  My issue is similar, but I can not hear my caller and they cannot hear me.  If I call them all is OK.  I have two Virgin mobiles and it happens on both!  I spend a lot of time...

JillyB by Tuning in
  • 8 replies
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Unlocking 2 drr virgin mobile phones

Hi. I've got 2 Samsung galaxy s6. They are our old phones and still locked to virgin. Can I get them unlocked so I an sell them. I think I'm going to need all the extra cash I can get with the cost of living at the moment.How would I do this? I don't...

Using Phone Abroad

After having so many issues using my Virgin mobile phone outside the UK, and eventually switching to O2. I was gutted to find that this problem has now manifested itself on my wife’s mobile that previously worked perfectly on the Virgin mobile networ...

Stanl by Dialled in
  • 17 replies
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Resolved! Call issues

My wife can't receive calls to her mobile from landlines. No problem from any mobile network. And no problem calling landlines . Any ideas ? TIA 

Parked order

Hi ive placed an order yesterday and was wondering why my order is parked im a new customer my order