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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Contract security key

Hi there,I do not have an email from back when I got the phone contract, I have the email which tells me the contract number but no security key.Im pretty sure it ends soon but I would like to check.could someone from the team DM me to sort it out pl...

Resolved! Wifi Calling

Hi, can someone tell me a list of phones that work with VM WiFi calling as the signal inside my house is terrible - was hoping my Moto phione would work but no option in settings. I did see a list somewhere that showed the list but cant find it again...

Doug8034 by Joining in
  • 28 replies
  • 0 kudos

Cant receive txts or calls and cant reset password

HiI cant receive txts or calls .I just phoned customer service number and going through options wee reset network settings to no avail and I'm waiting on call back from the operator but I can't receive calls grrrrrrrr.also I have noticed my voicemail...

No Service - in US

I have an iPhone 12 Pro and can support multiple lines. I have my US line and UK line with virgin which I use for iMessaging when I’m  in the States. Everything was working great until today when out of nowhere I’ve been hit with “SOS” or “No Service...

Hrdubya by Joining in
  • 5 replies
  • 0 kudos

Virgin Mobile Closure

Historically Virgin Mobile offered good value tariffs. Customers are now being forcibly migrated to o2 witch is poor value in comparison. The regulator that approved the Virgin Media / o2 merger should be held to account !

Maxfactor by On our wavelength
  • 0 replies
  • 0 kudos

Account - cannot sign in after migration

Hi there can I ask for some advice, my account go over to 02 over night do I need to set up as new customer on o2 as on vm nothing happens send over to o2 then won't let me log in with old password or even trying to reset ,surely if it still the same...

andy1494 by Dialled in
  • 6 replies
  • 0 kudos

What are the contractual obligations to O2 post migration?

Hi,Previous Setup: £111 per month, Oomph package with mobile, broadband, and television.New Setup: £86 per month to Virgin for Broadband/Television, £25 to O2 for my mobile.Suppose I decide to leave O2 because £25 a month is a lot for what I use and ...

tsgt by On our wavelength
  • 4 replies
  • 0 kudos