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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Voicemail icon won’t clear

My iPhone 11 has a missed call and associated voicemail icon that won’t clear, despite me having no new or saved messages. I’ve tried the other solutions suggested on this forum for similar past questions (going to vm greetings option 3 then 2 to swi...

lkosull by Just joined
  • 1 replies
  • 0 kudos

Resolved! Sim not received

Hi, on 22nd December I ordered a new sim only contract online but sim still not received - as part of this ordered I ported my number in from Vodafone - the port completed yesterday so now I have no access to my number, which is my business number ne...

TheG00l by Tuning in
  • 3 replies
  • 0 kudos

Roaming in Norway

Hi hive mind - I'm off to Norway next week, can I use phone within my plan over there or will I get hit by gihugeous charges? TIA

Tree73 by Just joined
  • 1 replies
  • 0 kudos

Cannot text O2 numbers

We have an Iphone SE which can send messages to other virgin numbers, but not O2.The operator suggested texting+447458399008But what should I put in the text.Thanks 

MikeD663 by Joining in
  • 1 replies
  • 0 kudos

Outside EU

Hi guys,What do I need to do in order to receive texts while in Peru?I'll be here for 3-6 months but it's crucial to receive texts from my job.ThanksJames  

Phone contract

I have virgin media broadband so is there any way I can add a phone contact to that also 

Mushlar by Joining in
  • 1 replies
  • 0 kudos

Spending cap “reached” on unlimited contract

I keep receiving text messages that I reached my spending cap… while I have still 16GB data, made 0 calls and sent few texts only - and both services are “unlimited” on my monthly contractcan’t make phone calls too, I hear message saying that I have ...

Ivemka by Joining in
  • 3 replies
  • 0 kudos

Resolved! Lost Mobile phone

My wife suffers from Alzheimers. She has lost her mobile phone, it was out of power so cannot trace. I have reported it lost to Virgin. They have sent a link that requires my wife to enter her password. She has forgotten it. Following a lengthy call ...

Resolved! Can’t access mobile data

Hello, I have arrived in France and my Virgin service isn’t working at all. I have followed the q&a on the community board as I’ve seen someone else go through the same issues.  apn is exactly the same as the last customer  can this be looked into as...