Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual. ...
I’m looking to pay off my iPad and iPhone early because, quite frankly, with the changeover I don’t know where I am. The iPad has a sim and both seem to be on O2 now. How do I go about checking the remaining balance on both devices and paying them of...
Got a new O2 SIM and I thought that the old Virgin SIM had been deactivated as it wasn't showing the network name on the home screen. I swapped the SIMs over and the new SIM is only doing outgoing calls. Popped the old SIM into the second SIM slot an...
10+ years with Virgin Mobile, and not a single serious scam call. I am now in the middle of my move to O2, and have already had a fairly 'knowledgeable' one, that leads me to believe they have details of my move. I received a number of calls today (...
Virgin tried to phone shame me into buying a new phone, O2 told me there's no need and a local phone mast is down. Who do I believe?Been without a working mobile for a week now, coinciding with Virgin's forced migration to O2.Spent hours and hours on...
Good morning again everyone You were all fantastic with everything else I've had questions about, so I'm hoping you can help me with this too please? My late hubby (who was the original contract holder until he passed away) had a contract with O2 thr...
Hi,My phone was stolen last month so I am currently making an insurance claim, to do this I need proof of usage and proof of barring. Would it be possible for this to be provided to me even though I did not buy my phone through Virgin, if this is not...
Need help locating the model id for my virgin stream box to enable me to set up a universal remote on my samsung tv please
Hi people, I am using Etisalat since long time and just saw virgin mobile plans which is 110 aed per month if you pay 1 year in advance. Same data, same call minutes etc.. My question is; is there a possible down side of virgin mobile I may not be aw...
HiI have been getting unwanted phone calls for sometime and I’m getting fed up blocking calls. I would like to change my number to a new number and keep my account with virgin.Stuart
Hi,I have 2 mobile contracts with Virgin Mobile 1 for myself and 1 for a family member, only since the switch to 02 I can't view any contract details on the My Virgin mobile area of the website and the 02 app only shows the sim plan not the handset l...
