Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual. ...
I pay for my elderly Mum and Dad's mobile bills and arrange their contracts due to them not being able to do so themselves.I was 100% sure I always had a cap on their accounts as they both have years ago incurred costs unknowingly and don't understan...
Hey!I have recently swapped from EE to Virgin Mobile (a few months ago) and since swapping, I have barely had working mobile data when out and about. I work from home, so it has not been a huge issue - but when I need it, it is never working.The phon...
So I was attracted by the £180 trade in promotion and purchased an iPhone 12 on 12th September. my wait time for the voucher was 21-30 days. 46 days later and i still haven't received an email or sms with my voucher code! ( and yes I've checked my sp...
Hi Got a Virgin sim in November last year for my wife, didn't get round to porting her number in from her current provider, BT mobile. Is there a time limit on porting a number in or can we still do even if we have had the Virgin sim up and running i...
Hi, Can anyone advise if there have been more changes to the sim as I am oversees, last in the UK mid November, and realise I am not receiving any incoming calls or SMS but can make outgoing calls. I have restarted my phone but it doesn't make any d...
Hi, I’m outside the UK and need a PIN for my voicemail. I have not set one up. Can someone help, please?
Hi,I am having an issue with my network, the signal dropped off suddenly a couple of days ago and has not returned at all since.I am on a rolling monthly contract which is paid by DD, all up to date and i have plenty of allowances left.I've ran all t...
HiI can’t make calls every time I’m trying to there is 2 beeps and it cuts off, I have full coverage and 4G showing
I have been charged 15 and 10.50 on premium texts , I have tried speaking to virgin , but for numerous reasons ( the call taker transferring me to t mobile and then cutting me off ) I have been unable to resolve this , last month the call taker and t...
I cannot make any calls on my mobile neither can I call 789 to resolve this issue, I do not have a land line to be able to contact Virgin Mobile, how can I get this resolved?
