Virgin Mobile
Tips and tricks for your Virgin Mobile service
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Charge for data unknown

I pay for my elderly Mum and Dad's mobile bills and arrange their contracts due to them not being able to do so themselves.I was 100% sure I always had a cap on their accounts as they both have years ago incurred costs unknowingly and don't understan...

Mobile data rarely working

Hey!I have recently swapped from EE to Virgin Mobile (a few months ago) and since swapping, I have barely had working mobile data when out and about. I work from home, so it has not been a huge issue - but when I need it, it is never working.The phon...

Johno3 by Tuning in
  • 12 replies
  • 0 kudos

Resolved! £180 trade in voucher

So I was attracted by the £180 trade in promotion and purchased an iPhone 12 on 12th September. my wait time for the voucher was 21-30 days. 46 days later and i still haven't received an email or sms with my voucher code! ( and yes I've checked my sp...

Porting a number

Hi Got a Virgin sim in November last year for my wife, didn't get round to porting her number in from her current provider, BT mobile. Is there a time limit on porting a number in or can we still do even if we have had the Virgin sim up and running i...

Dave0626 by Joining in
  • 1 replies
  • 0 kudos

Changes to SIM for overseas users?

Hi,  Can anyone advise if there have been more changes to the sim as I am oversees, last in the UK mid November, and realise I am not receiving any incoming calls or SMS but can make outgoing calls. I have restarted my phone but it doesn't make any d...

Natty1 by Tuning in
  • 5 replies
  • 0 kudos

Resolved! No Virgin Mobile Network

Hi,I am having an issue with my network, the signal dropped off suddenly a couple of days ago and has not returned at all since.I am on a rolling monthly contract which is paid by DD, all up to date and i have plenty of allowances left.I've ran all t...

Can’t make calls

HiI can’t make calls every time I’m trying to there is 2 beeps and it cuts off, I have full coverage and 4G showing

Premium Texts

I have been charged 15 and 10.50 on premium texts , I have tried speaking to virgin , but for numerous reasons ( the call taker transferring me to t mobile and then cutting me off ) I have been unable to resolve this , last month the call taker and t...

Cannot make a call or contact 789

I cannot make any calls on my mobile neither can I call 789 to resolve this issue, I do not have a land line to be able to contact Virgin Mobile, how can I get this resolved? 

Zoe_p by Joining in
  • 3 replies
  • 0 kudos