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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Resolved! Sim card won't work in 4g

Hi, Lost phone last week, cancelled sim, received a new one and it now using it in my old phone. Can't make calls or texts and data isn't working. Can receive calls and texts, also WiFi is working. All advice offered requires me to ring Virgin but I ...

emubob88 by Joining in
  • 1 replies
  • 0 kudos


no eSim offer by virgin mobile?

sirfon by Joining in
  • 4 replies
  • 0 kudos

Resolved! Voicemail

I am on holiday in Madeira from the UK and have so far been unable to access my voicemail as I  don't know if I have a pin or not. The information instructions make no sense, being impossible to follow. Can somebody contact me with a method that work...

gordwo by Joining in
  • 1 replies
  • 0 kudos

Can't send texts

I cannot send any text messages, just get an error 'message not sent, tap to try again. WhatsApp is fine though, can you help?

No phone

Ordered my new phone late November 2022, when I ordered it, the phone was showing in stock online and was confirmed by the Virgin representative that I ordered it through, I was given a delivery date of the 15th December 22, it didn’t arrive, spoke w...

Resolved! holiday to washington

hi i am going to America and want to take my pay monthly virgin phone with me to use over there to keep in contact with my son and wife via text and calls how do i go about using my mobile without having to pay any extra charges to phone or text them...

Really bad reception and no WiFi calling

I’m having problems making any calls at home both indoors and outdoor s in the garden. The call when it does connect often drops so that I’m on a call the signal goes bad then disconnects around 4 times on a 5 min call!  I have WiFi calling enabled o...

wilo74 by Tuning in
  • 9 replies
  • 0 kudos

Duplicate sim for spare phone

Does Virgin mobile provide duplicate sims ? I have a spare emergency phone I don't use but want it to be ready and functioning if necessary....?Like if I lost my phone down ?