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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Wrong contact display

Very annoying, my phone is displaying caller/text numbers and not names so I’ve no idea who’s calling. Phone has also added the prefix +32 on some text messages out…..can you help please?

PamGiles by Tuning in
  • 9 replies
  • 0 kudos

Data Roaming Europe

Going to France this coming June.  Just want to confirm that O2/Virgin still have no plans to introduce roaming charges?

royaloak by Joining in
  • 3 replies
  • 0 kudos

wrong number displaying on other persons phone

HiI recently changed over to Virgin from o2 about 2 months ago and got a PAC code and my number was changed over and it has been fine but for about the last week when I text or call people the wrong number is coming up on the other persons phone for ...

International Use

I have a Samsung A52. I am abroad and cannot receive or make international calls. I can receive texts but I cannot send them. I have checked Barring and everything is off.

NickersG by Joining in
  • 2 replies
  • 0 kudos

Voicemail PIN while abroad

Need to get my voicemails urgently while abroad. Phone asking for a pin number which I have never asking for a pin number which I have never sent.I have tried the default pin and no my phone is locked. HELP !!!

kazmopop by Joining in
  • 2 replies
  • 0 kudos

Resolved! Wifi calling has stopped working

Wifi calling worked fine until recently- I have no signal so cannot make or receive calls without it.  I have made sure i have the latest ios, turned wifi calling on and off, restarted iphone (11 max), nothing works, please help as cannot make or rec...

New SIM - Can call but not data

Hi, I just joined Virgin Media and got my SIM card. I get signal and can make calls. But I am not able to use data (even though my plan gives me 5GB).I tried to turn my device off and on again a few times already, to no avail. Could you please advice...

cciliber by Tuning in
  • 7 replies
  • 0 kudos

Resolved! Getting an eSIM for an existing account

Hello,I’m trying to figure out if it is possible to get an eSIM for an existing account.Im struggling because the new phone Im looking at buying only has eSIMs. Right now I have a physical SIM card but would love to swap to an esim. I’ve been seeing ...

ArloHowe by Tuning in
  • 5 replies
  • 0 kudos

Unable to respond to sms message while in Spain

I am unable to make any calls or respond to any sms text messages I receive while I am in Spain.I just keep getting a message send failure.My account is set for roaming and I have tried setting the Roaming > Mode > Manual > International option, I ha...