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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Data Only Works Intermittently

I’m having problems with my Virgin Mobile data in my home. According to the service map I should have good 4G signal indoors, if not 5G. I always have a connection, but often nothing will load unless I turn airplane mode off and on - it will then wor...

Cant make calls

Hello, so I cant make calls on my phone since 1 month. I try to call someone. It makes 2 beeps and then cuts off. I've removed the sim. Tried a different handset etc all the same

Ramnik55 by Joining in
  • 1 replies
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Cannot access voicemail

Like other people I did not set a PIN number for voicemail whilst at home.  Now on holiday in the Canary Islands and have 3 voicemails that I need to access.  Can you please pm me a message to get this problem resolved.Thank you in anticipation of yo...

Don’t want to lose UK number while travelling

I’m using a local SIM while travelling in Colombia for 2 months. I’ve just got a message from my phone that my UK number will expire in 5 days if I don’t re-insert my UK SIM. I’ve popped it back in but the error message is still there, I need to stic...

14 Day Trial & WiFi Calling on my Pixel 4

Hi,First post on here. I'm thinking about joining Virgin Mobile but need to be sure that WiFi calling will work on my Google Pixel 4. I think there's a 14 day trial, but it also looks like I will get charged for any test calls at 31p / minute? I supp...

cancunia by Tuning in
  • 2 replies
  • 0 kudos

Using phone in Australia

Can anyone tell me what settings I need to change to stop being charged for calls recieved while Im in Austrailia please. I will not be using my phone to make calls back to the UK,  but would still like to be able to receive texts.Last time I got cha...

Wifi calling option comes and goes.

The phone is a Galaxy A13 with a Virgin sim card and Virgin broadband.I have four wireless access points in the house which connect strongly to the phone depending on my location. They are all connected to the same Virgin broadband router. Sometimes ...

No mobile data in household

So I know loads of folk have had the same issue as me.Basically, I can't get mobile data in my house.  This isn't a problem when I leave my home & I can get mobile data when I'm outside - just not in my house!I also experience extremely bad mobile ne...

Wrong contact display

Very annoying, my phone is displaying caller/text numbers and not names so I’ve no idea who’s calling. Phone has also added the prefix +32 on some text messages out…..can you help please?

PamGiles by Tuning in
  • 9 replies
  • 0 kudos