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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 460 replies
  • 0 kudos

Call waiting not working on Google device

Hello, I recently switched to Virgin Mobile SIM, but my Android's call waiting feature (which allows you to see an incoming call while on a phone call) is no longer working on my Google Pixel 6. This happened only after I switched to Virgin; it was f...

Resolved! 4ga data in York UK slow or no internet

Hi over the last two weeks 4g data and internet connectivity in York has been incredibly slow with no internet connection in the centre of York across x4 Virgin sims/mobiles used by our family. This is really frustrating for contact with kids and my ...

Herb61 by Tuning in
  • 3 replies
  • 0 kudos

Voicemail PIN Spain

Like hundreds of other posts. I’m abroad and cannot access my voicemail as I don’t have a PIN. PLease can someone tell me how ?

mnowikow by Joining in
  • 1 replies
  • 0 kudos

Virgin Mobile to O2 SIM switch

I am a longstanding Virgin Media customer and started using Virgin Mobile about a year ago, successfully porting my number from GiffGaff, so I am familiar with the PAC code process.Yesterday, VM called me out of the blue and offered me a new deal whi...

kered10 by Tuning in
  • 8 replies
  • 0 kudos

Can’t hear incoming calls

I am in Lanzarote, my phone works fine except incoming calls from Lanzarote or UK - I can’t hear the caller. I can hear if I make the call. I have checked the settings and international blocking is off.

Macmaniw by Joining in
  • 1 replies
  • 0 kudos

New O2 SIM set up and number port

Last week we upgraded to Volt package and took out 4 x SIM cards from O2.we still don’t know how to set up the SIM cards, we put them in the phones and not had welcome to O2 etc like it normally does.we want to port all our numbers too but are not su...

Resolved! VM sim and VM broadband on same network?

Hi, I see that VM SIM only deals are very good, so thinking of buying, especially as a backup in case VM home broadband goes down. Would that work, ie use the phone as a hotspot with the VM SIM in case VM home broadband goes down or would they both b...

naz2 by Tuning in
  • 1 replies
  • 0 kudos

I want to stab myself to death with a spoon

I lost my phone service due to multiple failures to deliver new o2 enabled SIM cards (cards not sent, cards sent to wrong address etc, etc)  Spent hours talking to folks at Virgin only to be disconnected despite assurances that service will be mainta...

Existing Sim Only Customer wants to switch to better deal

Hi,As the title says :I have existing Virgin Sim Only deals that are now available with  Virgin  cheaper and with more data.They don't make it simple  or straight forward to change to save money, unless I'm missing something.Can someone point me in t...

HateCBN by Joining in
  • 10 replies
  • 0 kudos