In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, a day ago I requested my Etisalat number to be moved to a Virgin contract via the app, no PAC requested or anything. I could see before on the app my old number being transferred but now it has gone and there’s only the provisional one.Has anyone...
Like many others, my mobile data speed has plummeted from 70 Mb/s to about 2 Mb/s. I assumed it was because work was being done on the transmitter, which is on a block of flats about 300m away, and which I have clear line of sight to.Someone replied...
So given that the RPI+3.9% price has applied today, the 3 Virgin Mobile SIMs my family has are now more expensive. They are all on rolling 30-day SIM only contracts.I've searched around on comparison web-sites such as USwitch.com and MoneySupermarket...
Since yesterday, I’ve been unable to call or text, or use data. I have tried rebooting my phone three times, updating it, and even taking the SIM out and putting it back in. I checked for outages in my area. Nothing.When I make a phone call, I just g...
Hi, how much would it cost me to send an SMS text message from the UK to a Malaysian number?
I've travelled to the USA from the UK but phone isn't connecting to data. Roamong is enabled and there's a notification saying connect to tmobile but when I click it nothing happens. ThanksJoe
Good MorningAs of yesterday, my iPhone with Virgin Mobile SIM has lost all data connection, outgoing calls / texts. Looking through the forum, it appears that this problem is not an isolated incident, with may other people commenting on similar issue...
HiFor the last few days I have been unable to make calls to landlines. I get a message stating that I haven’t got enough credit. I am on a monthly contract with unlimited data and minutes . All other calls are unaffected. Any ideas anyone ?ThanksSop...
Hi, Followed instructions online for turning off roaming for a forthcoming USA trip as I will use wifi only without using 4/5G Says to keep ‘International call barring off’ is this correct ?
How can I ascertain what my message Centre number should be?
