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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Resolved! Sim Application option missing

Hi,My iPhone 7 has reformatted my contacts yet again causing incoming calls to show only the calling number instead of the contact’s  name. Whilst going through the usual procedures to restore the contacts to normal format I noticed that Sim Applicat...

Smoggy239 by Up to speed
  • 23 replies
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Sim card not working

Hi.My sim card doesn't seem to work. I've tried restarting and trying it in a different phone and get the same behaviour. Any number I call it doesn't ring, it says it's calling and then seems to connect (i.e. it starts counting time as if I was conn...

No data, calls, or texts

I am not able to call or send texts from my mobile. When I call 789 I immediately have an automated message saying ‘calls to this number cannot be connected at this time’. I have followed the guidance from the webpages and rebooted my mobile but stil...

Kano995 by Joining in
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Hi guys, I'm having to change my VM Sim to an o2. I just received my new PAC Code because the one I'd previously received ran out on 31/3/23. I've put my o2 sim in, but have a new number! I was told that I would be able to keep my old number. What do...

sam162 by Tuning in
  • 1 replies
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