In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi,When arrived in Spain 3 weeks ago Virgin data did not work, but I just used my 2nd Spanish SIM for data insteadUntil today my Virgin SIM worked fine, but this afternoon no service at all.I did not touch or change anything so must be a back-end iss...
We have travelled today from uk through France (phone worked fine) have entered Germany and now cannot get a phone signal or data roaming .me and my son both have virgin phones and neither work! all our phone settings etc are all correct and I have f...
HelloWe have exactly the same problems on both iphones pro max 13 and 14 Just sitting in hotel in Berlin trying to solve the problem instead to go clubbing. The same problem with 2 iphonesThe first thing I will do at home I will bin the virgin sim ca...
Hello,I am in Croatia and I have been able to use my phone for calls and data. Today I lost signal briefly whilst on a ferry and since then I have not had signal for either calls or data. I have tried creating new APN names with various versions that...
I have two numbers and none of them are giving any signal since today. I need this to be fixed now please.
I recently signed up to Volt and was told o had to have a £25 Sim with O2 to get the package. Didn’t really need it but ok. Got first Bill from o2 today and despite not using the Sim it’s for £28. Rang o2 and they said that includes VAT. Tried virgin...
I am able to receive sms messages from a particular contact but when I reply my messages are “Not Delivered”. Messages seem to get through to other Virgin Mobile contacts fine so not sure why is not working for other networks?
Hi, I just switched from EE to Virgin and it appears that my WiFi calling isnt working on my phone. I've read that it could take upto 24 hours?
Hi all. I'm on holiday in sunny portugal right now and for the first three days things were a dream. My phone connected automatically upon landing and there was no stress. This morning I woke up and for some reason my phone has disconnected. No servi...
Hello, I had set up my international roaming for my trip abroad. When I first came into the country I managed to get cell service (I don't need to use my data) but when I wanted to temporarily place my SIM in another phone, I ended up losing the conn...
