Virgin Mobile
Tips and tricks for your Virgin Mobile service
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 460 replies
  • 0 kudos

No network connection

I have just returned from abroad and now I don't have any network connection . I can't send any messages receive or make  calls either. And can't find any settings that I have changed or can change.  My phone didn't work abroad anyway so can only use...

Resolved! No sim message on iphone

I have had the phone for a few months now and the sim had been working fine I now have a message on my phone saying no sim. I have tried another sim in my device and it works and when putting my sim in another device the sim isn’t picking up either s...

Sim Porting issues - only partially ported

I recently joined virgin media from Vodafone.There are three seperate numbers on the account.   All three PUK codes from Vodafone were issued to virgin media mobile.  Two phones were successfully activate with numbers ported over. However, after a fe...

Sim not arrived

Hi. New volt tv/broadband package installed 8 days ago but no o2 sim has arrived.

Rikfizz by Joining in
  • 5 replies
  • 0 kudos

Sales Team nuisance calls

Why does your Virgin media sales team keep ringing my phone and then hanging up on me after 6 seconds without saying a single word? It's really starting to anoy me and is a waste of my time.Sales number: 0800 183 6411

Scd007 by Joining in
  • 1 replies
  • 0 kudos

Cancel Account

I recently upgraded my husband to a new phone but didn't realise it would mean he would end up with 2 accounts and 2 numbers.  I can't use the PAC/STAC numbers as it won't allow me to do that Virgin Mobile to Virgin Mobile. He isn't able to call and ...

New sim not activating

I received a new phone today and after 3 hours my sim is still not activating. I have tried to log into my account but have forgotten my password so I'm stuck in a cycle because I don't have phone number active to verify account. Is anyone able to he...

urgent sim card replacement

Good morning, Please, I urgently need a replacement of my Sim card. I have been without my number for 3 months because I call and no one helps me by phone, Please help me, I have all my mobile applications blocked because they send me the security co...