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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 460 replies
  • 0 kudos

02 Priority app and website

Unable to sign in to 02 priority via Virgin media on the app, just goes in a continuous cycle of asking to sign in, then click continue then just keep just flashes up pictures and takes me back to start.  Have deleted and reinstalled app various time...

Voicemail PIN while abroad

I am currently working abroad and cannot access my voicemail - I haven’t set up a PIN. Are you able to assist? Many thanks in advance.

Lonebrit by Joining in
  • 1 replies
  • 0 kudos

Resolved! Lost Credit agreement number

Hi, I have lost my Credit Agreement details, I can't log in to see my contract and see how much I have left to pay off my phone.

Call log history

Hi, I need access to all incoming and outgoing calls for October 2022. My phone’s log only visually shows calls for a months time. Is there a way to do this or request this please?  i have an iPhone 13   thanks Abby 

Resolved! Virgin Mobile email received .

Partner received an email from virgin mobile about upgrading her mobile, on the email there's a 5 digit text number 80159 to use to opt out. When she attempts to use the number to text back a warning message from her messaging app saying that you WIL...

paperclip by Well-informed
  • 2 replies
  • 0 kudos

Restore mobile phone number

I am trying to get Virgin Mobile to restore my mobile number. My Mobile account ended. I noticed after only a couple of hours, but apparently it will take 3-5 working days to restore it? How can it take so long? Is there a quicker way? Many thanks

RW4690 by Joining in
  • 1 replies
  • 0 kudos

landline charge and mobile phones

i have a package deal with virgin and i wanted to know how much my landline costs in rental,the reason for this im thinking of dropping my landline and getting a virgin sim for my mobile phone i allready have as im allready on a pay as you go sim and...

klunk_64 by Tuning in
  • 2 replies
  • 0 kudos

How to transfer account to my son?

When my son was young I took out a SIM only mobile account for him. Now he had matured, been employed for over a year hence should have a good credit rating how can I transfer his mobile number to him so he has total ownership of that number and pays...

wazzah by Tuning in
  • 1 replies
  • 0 kudos