In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi, I'm abroad and, apparently like a number of people, I didn't think to set a pin before travelling. I can't set one now so I was wondering if I could get a temporary one set.Thanks,Phil
Can my voicemail Pin be reset?
I moved to Virgin a month ago and ported my number, it transferred across fine. Yesterday I got an I phone notification saying that I needed to reinsert my SIM as my number was no longer available for FaceTime or I message. I reinserted the sim, but ...
Mobile data not connecting despite 4g signal from Essex to North Yorkshire and everywhere in between
Has anyone been migrated over to o2 plan and billing yet as I've still not heard anything yet and everything is still virgin mobile
So I was sold the “roam like home” in my package. It doesn’t work at all.your service is awefull I am so done with virgin mobile, I’m now overseas with a phone that was supposed to work without a phone that doesn’t have roaming charges. I am passing ...
Hello,I'm visiting family in the Isle of Man but my phone won't allow me to make calls, texts etc. It is stuck on 'emergency calls only.I've previously used my virgin mobile here without any trouble by using the sim tools app... but that has disappea...
Hello,I’ve been abroad in EU for the past week and since arriving I’ve had no signal or data (except the very rare occasion that lasts around 10 seconds). My partner is with me and he is also uses Virgin Mobile, except he’s had constant signal and 4G...
Back in Guernsey and no service again. Made sure roaming is on, no cap, checked all up to date, restarted phone. Still nothing. When will this be sorted? And what can I do in the meantime?
Hi, I am not able to receive any text mesaages. I am in Mta and international roaming is on. The data services and call services are working.Can you provide steps how to resolve the issue? CheersB
