Virgin Mobile
Tips and tricks for your Virgin Mobile service
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 460 replies
  • 0 kudos

Number not valid message on every outgoing call

I have been getting an error message 'number not valid' on outgoing calls. Both to landlines and mobiles. Have rebooted device and then made one call successfully but then error message again on any further calls . i have signal. Have received calls ...

Lp3741 by Joining in
  • 1 replies
  • 1 kudos

Unable to make calls

HelloI've been with virgin mobile for about 2 weeks now and just today, I've tried to make several outgoing calls and I get invalid number. I am also unable to receive calls.I have rebooted my phone and still getting the same error. I can't call cust...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Cannot make calls

I can’t phone out but I can receive calls tried my sim in other phones won’t work also I can’t vet hold of Virgin 

Phone calls not working

When I try to make phone calls I am getting number not valid messages.I can make WiFi calls, I have signal, I can call landlines. Tried to call 111 for my baby who is sick and it won't work. Can't call mobiles either.

Jsempill by Joining in
  • 1 replies
  • 0 kudos

can`t call out

can`t call out, can receive calls, tried turning off and on everything else works fine, virgin keep asking me to call them, which i can`t... don`t use whatsapp..webchat doesn`t work  please help

Philnock by Joining in
  • 8 replies
  • 0 kudos

invalid number

Apologies for cross postingToday I'm experiencing 'invalid number' (i.e. beeps and fails to connect athe call) with every number I dial (landline & mobiles). I can't call the helpdesk so I'm hoping I can get a resolution onlineRestarts did not solve ...

Unable to phone certain numbers

Attempted to make a call this morning would not ring out, tried a few numbers would not work. Attempted to ring another person and it had rang them. iPhone say it network  issues 

Can’t phone out

Hi I can’t phone out but can receive calls tried a different sim in my phone and it works (Voda phone) but it won’t let me phone virgin how can I report this problem