In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi,I had an interesting conversation with customer services when I asked about options for travelling outside the EU. It was to get a SIM in that country. If I don't do that do you know if the notifications we receive from various apps comes out of o...
Dear Virgin Mobile,Please can you help me.I'm currently abroad in Italy and my voicemail has been locked.I have never set a PIN number whilst in the UK.I have some important business voicemails I need to respond to you quickly.Please can you contact ...
I'm trying to view my mobile credit agreement to see how long I have left before I finish paying off my device however it's asking for a security code (along with 2 other bits of info which I do have).I found an article saying that there should be an...
Hello, I have just had a replacement SIM sent out to me. I keep getting popups on my phone saying "SIM not provisioned for voice" and have no connection to the virgin mobile network. What am I supposed to do to fix this?I put the new SIM card in my a...
Mobile phone contract recently came to an end. Happy enough to keep phone, but was thinking about changing to a SIM only deal. Is there any disadvantage to having a SIM only plan, and also I was wondering if I did this would I keep the same mobile nu...
Unable to connect to the underground wifi.Please give detailed steps on connecting.Regards,Sal
Your app won't allow me to pay.It should do, but it does not.I've had many many many many complications with your service.This is now making me violently angry. I've been messed about by you many many many times.
do you post sims overseas - Australia? France?
Why is virgins mobile network absolutely not fit for purpose, they want you to join then when you do you get a service that to put it politely (crap ) . In one location, surrounded by so called (hotspots) can’t get a signal for mobile data or phone ,...
I cannot, I repeat cannot log in to virgin media. Change password does not work, it freezes, you have my wrong address on my mobile account, why this is I don't know? You have messed up many many many many times with me before.....why do you insist o...
