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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 460 replies
  • 0 kudos

Poor phone / internet service

Hi,Is anyone experiencing the same?I have always had reasonable mobile reception in my home but for about 5-6 months now it's been really poor. There are constantly no bars lit up on my mobile data icon and my phone regularly informs me that virgin n...

Voicemail pin

Same problem like so many others. I am abroad and did not set up a voicemail pin, because I didn't know I had to. I tried a generic one, and got my voicemail blocked.I called customer service, and they are unable to help. They said they can only help...

StanBee by Joining in
  • 1 replies
  • 0 kudos

Reset voicemail pin while abroad

HiCould any Virgin Mobile staff reading this please provide me with assistance to re-set my voicemail pinAppears to be a known problem. Why doesn't Virgin ensure that customers are informed that a pin is automatically set when roaming. Then those cus...

Resolved! Outgoing calls/network

Hi I'm just looking for some help For months now I've been trying to get through to virgin (10 months) because my Samsung s20fe hasn't been able to make any outgoing calls. Now I've tried all the troubleshooting, different sims etc and the best I was...

Resolved! Can't text to donate

I'm trying to donate to charity via texting on my Google Pixel 4a 5G Android 13 and all I keep getting is phone number incorrect format. It's not incorrect and I don't know why it's not working. Can anyone help?  

Imkah by Tuning in
  • 4 replies
  • 0 kudos

Cànnot get rid of Voicemail Notification

I've deleted the phone's cache and data but I still have a "New Message" notification despite my deleting it.What else has to be done to get rid of the message? I'll never listen to another message!Really annoying. 

KMOK by Joining in
  • 3 replies
  • 0 kudos

Problem Calling Specific Number UK Number From Abroad

Hi,whenever I try to call my mum's UK landline number from Belgium keep getting voice message saying the number is not in use.I can call the number from my Belgian phone/SIM and I think I can call the number successfully using the Virgin phone whilst...

No mobile signal after house move

I have moved house today by approximately 600 yards from a flat to a house.  I had a very weak mobile signal in the flat and now have no signal at all in the house. I have just signed a new 3 year contract with Virgin mobile! Anyone help  

Resolved! Data abroad

Do I have to alert virgin if I go abroad? Are there set costs when using calls and date in America?

Still no incoming calls or texts

I hope a member of VM forum team can help.New to VM and on going porting issues with my number bringing over from Vodafone.I cannot receive any calls or texts iMessage and Face time not linking to my ported number. Note on iPhone says phone number is...

Sh36 by Tuning in
  • 5 replies
  • 0 kudos