Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
I am getting upset and fed up that all of a sudden some of my recordings will not play on either my iPad or iPhone! They are all on the same network and it had been working fine but for a few hiccups. This though has greatly impacted me. I’m a disabl...
Hi allSo, given VM only allow 1 remote per 360 box, I tend to use the Go TV app quite often whilst moving between my TVs as I am able to view on 4 of them.issue is the wife likes to have subtitles on whilst we are watching pretty much anything, but i...
I'm on Android 14, on the same WiFi network as the TV box, and can watch live TV no problem. However, whenever I try to watch a recording, I get an error message saying "Not available. Sorry, we can't play this at the moment 1". Been happening for mo...
I have Virgin TV Go App installed on my Windows 10 laptop which is already a registered device with my virgin account.Every time I try to watch live TV through the APP it asks me to register the same device (i.e. replace a device) - I now have this s...
Escargot the same issue for me, @Virgin Media, do you have any feedback on this?
Hello,My Moto G8 Power has stopped playing video on the TV Go app, showing the message 'Sorry - we can't play this at the moment 1', along with spinning circle.I've re-booted, re-installed, cleared cache,de-registered device. Not able to re-register ...
Same issue for me on my laptop using Windows 10 / Google Chrome. Please can someone contact me and sort it out. Thanks.
I have tried to download the Virgin TV GO app through the website for Mac but when it goes through to the Apple Store it links to the iPhone version and so unavailable. is there a way of downloading Virgin TV Go app for a MacBook or even watching Vir...
Can some please answer the following questions……1/ I downloaded the Equalizer 3 film to the app whilst at home to watch at work, however when I get to work and go to my Downloads on the app it says it is not available…..why??2/ Why can I not watch A ...
