Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
hi I can't watch the stuff I have recorded on my phone its coming up as licenseErrorcode.license.invalid please advise what I need to do as I have unistalled app reset box etc and still nothing and I use this app regularly and is frustrating that it'...
I keep getting error I’ve reached my device limit on skysports when using my mobile.I have an available slot and have previously logged in with the device I’m using. on device management I’m unable to delete any devices
Hello, could I ask for some help resetting this while the web site is broken.Thanks
When I try to replace a device for tv on the go - I constantly get a “sorry - we can’t register your device at the moment “ message. I’ve recently got a new iPhone and iPad but it won’t let me delete them.Virgin Media - can you help please ?
Hi, I recently added Sky Sports to my virgin tv package and downloaded the sky sports app so I can watch the channels on my phone when needed. I signed in on the sky sports app via my virgin media UK account, but when I try to watch any of the channe...
I have a question about sky sports. If I upgrade to it on virgin can it have 2 live streams at once? For example, if my partner is at home watching live tennis on sky sports main event, can I be at another house watching live football on sky sports f...
Why won’t any of my devices connect to my 360 box via the Tvgo app. I have refreshed Wi-Fi and 360 box. Reinstalled Tvgo app. All I get is messages saying need to be connected to your virgin tv box and on same home network. I only have 1 network a...
Everytime i click manage sky devices it just says error you arent a virgin customer even though i am. Tried different phones my pc nothing will load the website it used to work though ive rang up twice still doesnt work any ideas ?
Hello, It seems a common issue, but I cannot log into TV GO on the app (ios) or on a browser (Chrome and Edge tried).When trying to log in I get the error: "Username or password incorrect. Please retry and click the box below to prove you are not a r...
