TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

TV Go not working on Mac

Hi,My TV Go service has recently stopped working on my Mac and I am unable to fix it based on the advice given to other similar questions on this forum. Please see below for a summary of my issue and fixes I've already tried:Accessing TV Go through c...

Sam99W by Tuning in
  • 12 replies
  • 0 kudos

Sky Sports TV GO sign in

Exit TV GO to watch sky sports. Sky sports days I’ve reached Device limit and to contact provider.However, a). I haven’t reached device limit.b). Can’t find anywhere to report to provider!help

Scuba13 by Tuning in
  • 5 replies
  • 0 kudos

Sky sports app not working

I usually watch sky sports through my iPad however this past week I have been getting an error popping up saying video unavailable a problem was encountered please try again later.I have since uninstalled the app, changed my passwords unplugged my ro...

666rut by Joining in
  • 5 replies
  • 0 kudos

Unable to log into Virgin TV Go app

Hi,Ive been with virgin for a few months and I've never been able to log into The virgtin Go TV app.I've tried multiple devices (android and apple),all have the same error. I have registered for a virgin media account and I am able to log into the My...

Device Limit on Virgin TV Go reached

I am using the same PC with the same browser using the same app to connect. So why does it say reached a limit? Four out of my five devices are listed as "My Computer - Google Chrome"!Could someone how to advise on clearing 3 spaces?

Glenord1 by Joining in
  • 3 replies
  • 0 kudos

Tv Go, Tv control and Sky sports app log-in errors

All three of the apps do not recognise the log in information from the main account.This happened in the past, was partly resolved with TV Go, but has now reverted to all three not working. The MyVirginMedia app works fine, and the credentials are th...

Anvildon by Joining in
  • 9 replies
  • 0 kudos

Virgin go Tv login

Hi I’m unable to login into my virgin go tv app. I have reset the password and account is already registered. It’s prompting to “try again later” and I have left it for couples days and ran the same process with no luck. I am the account holder and u...

ryan120 by Joining in
  • 9 replies
  • 0 kudos

Virgin TV Go - Virgin TV box is offline

A couple of weeks ago, my TV Go app which has been working perfectly, stopped working. If I try to record anything, it just comes up and says "Your Virgin TV box is offline. We'll schedule xxxxxx to record when it comes back online". But I'm in front...

wattsy by Dialled in
  • 5 replies
  • 0 kudos