Forum Discussion

Paulpal's avatar
Paulpal
On our wavelength
21 days ago

Can't watch

All this palava trying to sign into to emails, now trying to sign in to watch sky sports on the go, asking to verify my passwword and now asking for my unique code, 5 small letters with dashes inbetween each word and saying i can't use that code till 07.47 on th 22/7/25. Really virgin, honestly really. This is absolutely scandalous. What a joke from virgin. Heads need to roll for this. Incompetent people should not be working for a company this size. 02 must be saying, what the hell have we done here.

4 Replies

  • Paulpal's avatar
    Paulpal
    On our wavelength
    21 days ago

    Can someone please tell me how to verify my password. 7 attempts left, above message code can't be used till date on first post 🤣🤣🤣

  • Paulpal's avatar
    Paulpal
    On our wavelength
    21 days ago

    Absolute joke from virgin. Staying quiet as usual.

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      20 days ago

      Hi Paulpal,

      We're sorry to hear about the issues you're having signing into some apps.

      Please be advised responses on the forums aren't always same day, however we'll get back to our customers at our earliest opportunity.

      The sign in error was a known issue, however this should now be resolved. 

      Could you kindly try to log in again today and let us know if you can now do so?

      Please pop back to us when you can. 

  • Anonymous's avatar
    Anonymous
    21 days ago

    I too also have a problem accessing emails since yesterday, VM keep directing me to sign into 02, Why? I have had the same account/email address since day one, this is my main email address.  

    I have totally given up with Virgin Media, the only good thing I will say about them is that the Broadband is fast, apart from that the system is overloaded and useless.

    Both myself and many other customers are unable to access their email accounts and  also have other issues.

    I will not be signing into 02, Virgin Media need to let their customers know what exactly is going on.