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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 181 replies
  • 1 kudos


On my android phone, I have the updated TV Go app. But when I try to sign into TV Go, its asks “Skip Sign in or Register  or simply Sign IN”. But when I try to sign in using my Virgin email address, it doesn’t recognise it

mikem5s by Joining in
  • 5 replies
  • 0 kudos

Virgin TV Control app channel ordering

After the V6/360 channel guide update last week, a number of channels still appear to be listed on their old numbers in the Virgin TV Control app.I've noticed channels such as 5Select, Channel 4 +1, Reality Xtra, Blaze and 4Music still appear on thei...

VMViewer by Fibre optic
  • 1 replies
  • 0 kudos

Sky Sports News - no sound

For the past two full days (at least) Sky Sports News has been muted on Virgin TV Go app (android mobile & tablet) and on Firefox browser but works normally on 360 Box TV.The picture is fine, the subtitles work but there is no sound. No other channel...

Oleh by On our wavelength
  • 3 replies
  • 0 kudos

Ashes cricket

Why can’t I watch sky sports channels on tv go app? It keeps redirecting to sky sports app and shows at locked.Tony

vander18 by On our wavelength
  • 8 replies
  • 0 kudos

Resolved! Tv Go App fuzzy picture

I am using the Tv Go App on my iPhone and when I try to watch a tv show the picture scrambles. I can hear it ok but the picture is fuzzy. Please help.

Mash691 by Tuning in
  • 9 replies
  • 0 kudos

VirginTVGo Max devices reached

Hi, is there anyone around that can reset my device registrations for the VirginTVGo app please?Using Windows Edge on laptop only but every time I log in it wants me to replace a device. Have read about cookies and have now set not to delete for VTG ...

TV go app - can't download

Is anyone else having problems downloading TV shows on the Virgin TV Go app?I can stream them ok. I have loads of storage on my devices (not working on either my Samsung S23 or Apple iPad). I've restarted my phone and deleted and reinstalled the app ...

stuby123 by Joining in
  • 4 replies
  • 0 kudos

Sky Sports App with Stream subscription

I have this issue too. I have installed the sky sports app. Logged in to virgin tv go. Clicked on watch via sky sports. Signed in through the UK Virgin link. Even tried restarting my Windows PC. No luck   You will need the relevant subscription to wa...

Sky sports error ovp_00005

Hi, I'm having the exact same issue. New Stream customer from last week. I notice this is outstanding from October 2022 - it is now July 2023. I have raised a ticket with your customer services - what is the problem here and why isn't it resolved mor...

Humph1 by Joining in
  • 0 replies
  • 0 kudos

5 devices only

Can anyone help with the way that I use up all my devices by keeping my computer clean and up to date only to find that I cannot get more than five devices and then locked out even although I'm only using the same device, what a crazy system Virgin h...

cornie by Joining in
  • 3 replies
  • 0 kudos