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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 4404 Views
  • 0 replies
  • 6 kudos

Resolved! Unable to view ANY Channel

My subscription includes TNT and I can watch it on TV. When I try to watch TNT1 on TV Go on my laptop it first prompts me to register my device (every single time I try) then says "Not available. Sorry, we can't play this at the moment."What's the de...

timo91 by Up to speed
  • 807 Views
  • 3 replies
  • 0 kudos

TV Go device registration - Google Chrome

Hello,  I am having the same issue with the app since getting a new phone (iphone 11) it’s now used up all our registrations and I can’t watch on my phone anymore.  please help

sub account issue

I've been trying to log into Virgin TV Go app and keep on getting stopped saying sub accounts cannot log ? Plus getting the same thing when I log in to my account.but yet this has just let me sign a new contract with you online very confused would li...

iPhone asking to replace device on TV go app every time

For a while now I have had a problem watching the TV Go App on my iPhone. It’s an iPhone 15 pro max and every time I open the app it says that I need to register and replace a device. Given that I can only do this 3 times a month, it’s not good. I re...

Redelf11 by Joining in
  • 720 Views
  • 6 replies
  • 0 kudos

Re: Virgin TV Go App asking to register same device every time

Hi, I`m having the same problem with having to register the same device over and over and over and over and over again.  I now can`t register the same device (which, by the way, has been the only one to use Virgin TV go for as long as I can remember)...

Cartini by On our wavelength
  • 692 Views
  • 5 replies
  • 0 kudos

Virgin Tv Go Register Device Annoyance !

Windows 10 Desktop / Browser Microsoft Edge / Firefox This is becoming a pain in the ass I was using Firefox browser and cookie was saved not delete after closing the browser  I have logged on a day later and its asking to register the same device so...

Coye by On our wavelength
  • 444 Views
  • 0 replies
  • 0 kudos

Virgin TV Go - cannot log in

Hello, I haven't been able to log in to the virgin TV go for ages and can't seem to get it sorted. I have tried chrome and edge with no luck. I have also uninstalled the app and reinstalled. I have spoken to a virgin media rep who got me to reset my ...