Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
I have lost my access to Virgin Tv Go ever since I had a new modem installed. Despite contacting Virgin technical department direct they have not been able to sort the matter out. I can’t even register my device and when I try to logon to live tv it ...
TV GO APP will not show live tv on any of my devices. just "oops, something went wrong, please try later" Also TV GO will not play ANY OTHER items but simply changes the "play" button to an "Upgrade" button. this has been an issue for many weeks. I a...
I have raised 4 complaints about my registered devices not being recognised on the VIRGIN GO app and being unable to watch SKY Sports, and I keep getting the same response with no one actually prepared to do anything for us. Can someone actually help...
I have Sky sports on my tv package when I try to watch live it tells me to leave virgin go and go to sky sports. I then try to login using the virgin login details on sky sports app. I enter all my details. It then takes me to a page to enter a 4 di...
I'm also having issues. Whenever I go to watch one of my saved recordings in the app it comes back with Not Available - sorry we can't play this at the moment. It was all fine a few weeks ago but now won't play any recordings. I've tried everythin...
It’s all over the tv go app TRUE DETECTIVE NIGHT COUNTRY and was do looking forward to watching episode 2 this morning but ITS MISSING. Come on VM fix this niw
why is there a time limit on tv go? i just stepped into the kitchen to make a drink and the football stopped. i had noticed previously that a small prompt comes up in the top left of the screen and asks "are you still watching". click to continue. bu...
Hi can anyone explain why after months of watching TNT Sport on Tv Go on my laptop I am suddenly getting the message not available unable to play at the moment. I have tried re registering my device but it makes no difference. I have tried on Chro...
Hi - I have Virgin fibre optic broadband at home. I also have a holiday lodge in Scotland where there is no wifi coverage from Virgin. I've set up a mifi router with an unlimited data sim card for internet and to stream to a Samsung smart TV when I...
All of a sudden today when trying to watch programmes in my iPad or iPhone, I keep getting this message for every programme I’ve recorded… any ideas 路
