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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 301 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 24489 Views
  • 181 replies
  • 1 kudos

Can’t log onto skysports mobile

I keep getting error I’ve reached my device limit on skysports when using my mobile.I have an available slot and have previously logged in with the device I’m using. on device management I’m unable to delete any devices

lucas234 by Joining in
  • 555 Views
  • 5 replies
  • 0 kudos

Resolved! Managing Devices Sky Sports App

When I try to replace a device for tv on the go - I constantly get a “sorry - we can’t register your device at the moment “ message. I’ve recently got a new iPhone and iPad but it won’t let me delete them.Virgin Media - can you help please ?

Re: Sky sports

Hi, I recently added Sky Sports to my virgin tv package and downloaded the sky sports app so I can watch the channels on my phone when needed. I signed in on the sky sports app via my virgin media UK account, but when I try to watch any of the channe...

Resolved! Sky Sports

I have a question about sky sports. If I upgrade to it on virgin can it have 2 live streams at once? For example, if my partner is at home watching live tennis on sky sports main event, can I be at another house watching live football on sky sports f...

Kelso99 by Tuning in
  • 1304 Views
  • 7 replies
  • 0 kudos

TVGO app connection

Why won’t any of my devices connect to my 360 box via the Tvgo app. I have refreshed Wi-Fi and 360 box. Reinstalled Tvgo app. All I get is  messages saying   need to be connected to your virgin tv box and on same home network. I only have 1 network a...

Manage sky devices

Everytime i click manage sky devices it just says error you arent a virgin customer even though i am. Tried different phones my pc nothing will load the website it used to work though ive rang up twice still doesnt work any ideas ? 

Cannot log into TV Go

Hello, It seems a common issue, but I cannot log into TV GO on the app (ios) or on a browser (Chrome and Edge tried).When trying to log in I get the error: "Username or password incorrect. Please retry and click the box below to prove you are not a r...

Anvildon by Joining in
  • 566 Views
  • 6 replies
  • 0 kudos

Resolved! Sky Sports Device Limit

Hi,Am wondering if someone is able to help me. I watch Sky Sports on my iPad quite a lot of a time and all of a sudden it’s now saying that I’ve reached my device limit. I have been trying to access https://manage-virgintvgo.virginmedia.com/skydevice...

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cljh by Tuning in
  • 2054 Views
  • 12 replies
  • 0 kudos

TV Go App

So I had my services installed on the 22nd of May 2023, have internet, TV, broadband, I have TV360 1 main box and 2 mini boxes, so the 3rd person in the house hold can't watch TV at all because the TV go app says "oops can't log in right now" so on t...