TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 185 replies
  • 1 kudos

Can't sign in

I have recently changed the email address associated with our Virgin account and now am finding it impossible to sign in to TV go.I have deleted app and reinstalled, tried old email etc. But whatever I do I get the message " sign in failed please use...

Johhnyt by Joining in
  • 5 replies
  • 0 kudos

Sky Sports Device Limit reached

Just tried to access the Sky Sports app via Virginmedia account on Amazon fire and mobile but got the "Sky Sports Device Limit reached", checked on PC but do not have the issue as goes through the account and then having to use the desktop player.I t...

Sky Sports App / Web - Unknown Error

Hi,Trying to login to use the sky sports app or web for first time to watch and getting an "Unknown Error".Tried on mobile app (pixel 7), tablet (Samsung A9+) and Chrome browser on laptop (plus mobile and tablet) but same error each time.Have tried u...

Steve136 by Joining in
  • 5 replies
  • 0 kudos

can't stream films on tv go app

hi I am having a problem streaming films that I have had on my tv go app for years and have had no problem streaming. I am how getting Streaming Not Permitted - restriction apply- this programme can only be watched on your virgin tv box. can you tell...

I am unable to sign in to Virgin TV Go on my PC

I can get to the home page when I select to sign in it just keeps directing me back to the home page with no option to sign in - when I click register it tells me I already have an account using my email - and then logs me in to my Virgin Media accou...

Need to remove/clear all devices on TVGO and start again

I would like to remove/clear all devices from TVGO and just start again from scratch. Device Management states at limit for further changes - can only edit name which is pointless. I now have the same device registered multiple times and due to devic...

Unable to view my list in app

Since the last update I have not been able to view anything in ”my list” on the tv go app regardless of which device I use. I have uninstalled and reinstalled and this did not work. I just get a screen with a spinning wheel and nothing happens. my in...

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Akira9 by Joining in
  • 5 replies
  • 0 kudos

Sky Sports Device Limit reached

Hi, I'm getting the same error message but when I check my list of devices there are none there.     [MOD EDIT: Post split to create own thread]

DanP2 by Joining in
  • 1 replies
  • 0 kudos