TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

Sub accounts and sky sports log in

I have exactly the same issue with my iPhone and iPad too, but my android phone seems to work fine.  I have logged in to Sky Sports using my Virgin Media credentials, but when I try to watch any live sports, the app just says “Video Unavailable - A p...

CCleaner cleans my browser. Now device limit reached.

Missed my football match because every time I go to BT Sport, the bloody thing says device not registered, register new device! now I'm blocked from watching even on those registered devices. I thought a device was a particular laptop, phone or table...

tv go device max registered

Hi,Had problem with EDGE and cookies being cleared on exit - ahve resolved that problem - now can't watch Virgin on PC as devices all used and won't be resolved till 01/4/23 when I can replace.Please can you help me sort ths as match on in 30 minMany...

VM go buffering

I’m using VM go app on a laptop running windows 10. It’s an absolute disgrace. The buffering makes it unwatchable. I’ve tried Chrome, Edge and Firefox with the same result.

Sub accounts and sky sports log in

I am having a problem with logging in to sky sports on my phone and tablet. I get a message that an unknown error has occurred at the end of the login sequence.Having tried several ways to contact Virgin Media (an impossible conundrum to get to speak...

Resolved! VM Store - quick question on Downloads

I haven't used the Store before but received an email to say The Last of Us is now available to buy.From my understanding (let me know if this is incorrect!), I log on to the web version of the Store, buy my content and then its available to download...

Resolved! TV Go on laptop sound only

When I watch live TV on the laptop I only get sound and a frozen picture.  I have signed in & out and reinstalled the app but it still doesn't work.  It works okay on my iphone.

danearl by Tuning in
  • 11 replies
  • 0 kudos

Resolved! Sky Sports

Hi. How do I watch Sky Sports on Virgin TV Go app please? It seems to be suggesting I have to log in to Sky Sports app but I don't have an account. Any ideas?