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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 3287 Views
  • 0 replies
  • 5 kudos

Cant login to Virgin TV GO

Good morning, I am having the same problem accessing TV go on any device, checked and changed passwords. No joy! has anyone had a solution?   Thanks, JB

Jackie-B by Joining in
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  • 7 replies
  • 0 kudos

Virgin TV GO still not working!

After previously posting on here and several calls to the God awful and rude customer service advisors, passed from person to person, my Virgin TV Go app is still not working. As already advised, this on both my Android 13 smartphone and my Microsoft...

Anonymous by Not applicable
  • 1378 Views
  • 8 replies
  • 0 kudos

TV GO - can’t connect to TV 360

For the past two days I have not been able to connect to the TV 360 box. The message says it is offline. But it is online and connected to the internet. It’s just the app won’t connect.This is urgent as I use it to control my mother in laws channels....

Resolved! Virgin Media TV Go registration issues.

I have registered the maximum 5 devices allowed for using the Virgin TV Go app, but every time I try to use the app on any one of these devices I'm informed that I have to delete one of the devices I have registered. This is so frustrating!!!!

Sara1967 by Joining in
  • 942 Views
  • 4 replies
  • 1 kudos

Tv Go App Device Registration

So, just got Virgin installed this morning.  Installed and launched the Tv Go App and attempted to register my device.  Error message saying ‘We can’t play this at the moment 1003’It won’t register my device! 

Paul_Y2K by Joining in
  • 390 Views
  • 1 replies
  • 0 kudos