TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 185 replies
  • 1 kudos

Virgin TV Go not working on MacBook Pro error 3016

When I try to watch TV on Virgin TV Go on Safari version 17 on a MacBook Pro 2019 I get:Not AvailableSorry - we can't play this at the moment 3016It works fine on my iPhone but on my MacBook it always asks me to register the device but never actually...

Virgin TV Go - sky sports

Need some help with device management. Specifically using Virgin on the Go then sky sports (I have the full tv package).I've got virgin on the go on my ipad and my iphone.Works fine. So I have 3 devices left that I can register  for 'on the go'.I am ...

bevsz by Joining in
  • 5 replies
  • 0 kudos

Virgin TV Go

Hi, why is my TV Go app not working. It says I am on a shared account and there are no channels or listings. I have a code number as the login details. After hours/days/months trying to contact Virgin all I have is them asking me to uninstall then re...

To Control App

Has anybody had a resolution to make the TV Control app work for a Tivo box. Keep getting the can’t find a TV account since I renewed! Always had it on the iPad!

Korkyboy by Joining in
  • 7 replies
  • 0 kudos

Weird Sky Sports Issue

I am having problems accessing Sky Sports. I used to use Chrome as my Default Browser and I could access Sky Sports via URL or via TV Go.Then something made me switch to Edge (I know, shoot me now! ) and everything was fine.........until recently.Now...

Stumbler by Superfast
  • 13 replies
  • 0 kudos

No valid TV Control Account found

Hi I wonder if someone can help I tried to sign in to TV Control and I keep getting that no account can be found don’t understand why never had this problem before Box seems okay can still access recorded programs etc

hagman777 by On our wavelength
  • 9 replies
  • 1 kudos

Resolved! TV Control App

Still waiting for a fix to the problem that it seams a lot of us have, come on Virgin Tech Team get it fixed!

Terryh1 by Joining in
  • 6 replies
  • 0 kudos

Virgin TV Go on my iPhone

Hi.  I am new to Virgin TV (and starting to regret it...........)  Anyway, my question is, I am in my office at home so have no TV but thought i'd be able to watch Virgin TV GO.  I've gone into the app but it is saying "TB box could not be reached" w...

Sky Sports Desktop Player Error

Hi, I'm a Sky Sports subscriber trying to watch on my PC. The Virgin TV Go app directs me to Sky Sports' own player but it keeps giving me the error message "We are really sorry but something went wrong. Please try connecting again. Error Code: VGC-4...