TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

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Tv on the go not working since account changed over to me

Hi I took over my dad’s account in November, as he sadly passed away in October. I got to keep existing email address & password & tried the virgin on the go app which allows me to login but I can’t watch anything for some reason. It comes up shared ...

Help can’t watch saved programmes on app

I can’t seem to watch any saved programmes on my app, it was working fine 2 days ago, it now says “Turn on virgin Tv box, the recording is stored on your virgin to box, to start watching make sure you are connected to the same home network as the box...

TV Go App

everytime i open the TV go app it asks me to re-register the same device over and over again. I have my phone (with exactly the same name) registered twice and a computer (with exactly the same name) registered 3 times , but then i cant watch anythin...

Virgins,Media player

What`s going on with it , since the last update tv on the go has become stuttery ,clunky and when watching football has become unwatchable , Sky sports player works perfectly, bbc player perfectly as they have stand alone players , TNT Viaplay and al...