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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 823 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 25458 Views
  • 185 replies
  • 1 kudos

Virgin TV Go - Only Available at Home error

I am unable to watch recorded shows from My Saved area on my iPad. Keep getting message “only available at home” I am connected to same network as my 360 box. Have removed and reinstalled app with no success. I can play shows from my iPhone and in pa...

Tv go app not connecting with box

I cannot connect phone to box whenever I try says box must be online I’ve tried rebooting box and hub reinstalling app on phone and with box connect with Ethernet and Wi-Fi 

TV go app not connecting to either box

I'm trying to watch my recordings on TV Go app on my Samsung 20+ and iPad and I keep getting this message:Both boxes are on and connected to the same WiFi.Can someone help please as this is incredibly frustrating. 

Screenshot_20240219_195037_Virgin TV Go.jpg

Resolved! Unable to view recordings on TV Go.

I'm currently unable to view recordings on my phone or tablet using TV Go. I get a message to switch on my Virgin TV Box even though it's already on.  I've tried rebooting my Virgin box and Hub, also checked the most recent apps are installed on my d...

Virgin Go App

For 2nd time in 2 months I can’t record from the Go App - it shows that the 360 Box is Offline, but it isn’t as I can record from the hand held remote. 2 months  I was away and had same issues. Thanks to the Forum, I managed to record on the 360 Box ...

Gr8m8again by On our wavelength
  • 374 Views
  • 4 replies
  • 0 kudos

my virgin tv go app won’t connect to my tv

Hi so when i try and use my virgin tv go app as a remote for my tv it will not connect to either my bedroom or living room tv. i cannot use the remote as it is damaged and i have tried to order a new remote but it gives me an error message saying pag...

Tv go app, not connecting

I’m having a continuous issue with the TV Go app. Whenever I try to watch a recorded programme on my ipad it won’t connect to the tv box “turn on virgin tv box” (despite the box being on). The same when I try to use the app to watch a recorded progra...

leonna88 by Joining in
  • 469 Views
  • 4 replies
  • 1 kudos

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 823 Views
  • 0 replies
  • 3 kudos