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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 6032 Views
  • 0 replies
  • 2 kudos

stream subscription issue

I have a stream box and i cannot subscribe either on tv or website to extra packages  , message tells me there is a technical issue on tv app  and online website  goes tthrough motions but does not add subscription .I have tried contacting customer s...

17aml by Joining in
  • 900 Views
  • 4 replies
  • 0 kudos

Stream box and hdmi cec

Is the Stream box hdmi cec compatible? We just had one installed today but the tv won’t recognise it to auto turn on.We have a Philips oled806 and the Easylink is all set up. It auto turns on both the PS5 and the old Sky Q box. The new Stream box how...

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jedi1138 by Tuning in
  • 2340 Views
  • 7 replies
  • 0 kudos

Stream box not auto recognised by tv?

Hi, when I connect my VM stream via HDMI, my Samsung tv does not auto recognise it like it does with most other devices. I need to manually set it up under a different virgin media tv device which means that I can’t use my Samsung one remote to contr...

Mrugg by Joining in
  • 3262 Views
  • 10 replies
  • 0 kudos

Stream box

Please help my stream box with not add any subscriptions 

Jacjac by Joining in
  • 542 Views
  • 1 replies
  • 0 kudos

Is Stream only to be used with Virgin broadband

Hi AllIs it mandatory that you use Virgin Stream only with Virgin broadband?Sorry if it's a silly question, my virgin package arrived and the hub 3 isn't working. My existing provider finishes this Wednesday. Been chaotic trying to get a technician o...

Peppers by On our wavelength
  • 1841 Views
  • 1 replies
  • 0 kudos

Resolved! Missing Christmas channels

Hi All, Not sure if it’s just me or not but my stream box does not have any of the seasonal Christmas channels in the live tv list. My parents who have Sky already have them available. Is there an issue with my box? It’s on the latest software 5.05. ...

Tezlee22 by Tuning in
  • 2082 Views
  • 5 replies
  • 0 kudos