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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 5965 Views
  • 0 replies
  • 2 kudos

Live tv picture in bottom righ of screen.

Why can't I turn off the live TV in the bottom right of the TV. This appeared after the latest update to 5.07...As soon as I switch on the box it starts.  It even keeps playing when on a different page like apps or settings.  If I want to watch a 5v ...

daznflo by On our wavelength
  • 1867 Views
  • 4 replies
  • 3 kudos

Red Button

Any news when efl on red button is finally appearing?     [MOD EDIT: Post split to create own thread]

Wheldcj by On our wavelength
  • 622 Views
  • 2 replies
  • 0 kudos

Apple TV+ locks up , have to pull power to reset

I have the small stream box thing , i also have the Apple TV + subscription. I load Apple TV up on the virgin stream box and the app half loads and freezes the box which makes it unresponsive where the remote is useless. The only way i can fix it is ...

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Can I get a stream box without a new contract?

I just called expecting to be able to just add a stream box for £35 activation, without changing contract. Is that not possible?After asking all sorts of irrelevant questions (how many people in household, what do you use connection for etc.), and al...

Why has my account number changed

Hi, My account number has just changed after a phone call to activate my stream box. There was an error CS1011, because it should have been activated by 25.01.25. It is complicated because that contract was cancelled and replaced by another which sen...

Maricha by Joining in
  • 495 Views
  • 1 replies
  • 0 kudos

Re: ITV sound dropouts since recent software update

Hope I’m ok jumping in.we have exactly the same problem. The ITVX logo starts barely visible in the bottom right of the tv screen.The sound and picture glitch but it seems to happen mostly during adverts. The picture freezes but the sound continues o...

daznflo by On our wavelength
  • 8631 Views
  • 42 replies
  • 0 kudos