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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 5991 Views
  • 0 replies
  • 2 kudos

Resolved! No Stream boxes?

I would like a Stream box, but was told they are none in stock (since November) and that there is no date for when they will be back in stock and no mechanism for pre-ordering or getting a notification for when they will be back in stock.  Are we exp...

Stream box error CS9005

Any suggestions how to get past stream box error CS9005?Stream box has solid red light, won't connect to WiFi network and does not respond to remote. 

add9000 by Joining in
  • 1088 Views
  • 1 replies
  • 0 kudos

Apple TV - showing as not subscribed

I signed up for the free trial for the Apple TV app last week via my virgin box app. It didn't activate and kept sending me round and round the link.apple QR code scenario from my phone when I tried to watch something.Today my free trial ended, they ...

Kjb1975 by Joining in
  • 955 Views
  • 4 replies
  • 0 kudos

TNT Sports Not Available

Hello,I've been subscribed to BT Sports which has recently changed to TNT Sports, now I'm unable to view the channels.Can anyone help?

Jammeus by Tuning in
  • 1188 Views
  • 4 replies
  • 0 kudos

Resolved! Channels missing virgin go

Hi everyoneThe entertainments package has been added and working on the tv using virgin stream in UK.In the virgin go app the new channels are available in the guide section but they do not appear in the now on tv section which does show my other add...

lisa33 by On our wavelength
  • 1323 Views
  • 1 replies
  • 0 kudos

Live TV on the Home Screen

Want to pass on some feedback that I actually like the live TV on the Home Screen and would like this to be expanded to apps such as Netflix. 

ryancfc8 by Tuning in
  • 942 Views
  • 5 replies
  • 1 kudos

TNT Sports Premier League Catch Up

Hi - I have the TNT Sports add-on via Stream.I mostly watched the Premier League games on Saturday lunchtimes, but that's no longer possible due to other commitments.There's no catch up logo on the 7-day programme guide - does this mean there's no de...

aw9236 by Joining in
  • 2136 Views
  • 2 replies
  • 0 kudos

Why is sky sports on the stream box such bad quality?

Like it has to be 720p at best? Can’t upgrade to UHD to see if that’s any better as they don’t do it on the stream box.Rang multiple times and the best package they can off me with their actually TV box and the 1GIG broadband I have is £96.50 for sky...

lochy by Joining in
  • 1009 Views
  • 3 replies
  • 0 kudos

I cant get TNT 5 on my red button.

If I press red when the champions league is on to watch the goal show. I see all the tiles. I hover over the Goal show tile. I hear the voice and see the picture. Select it and get transfered to TNT Sports 1. It has happened for 3 weeks now. Is this ...

wideth by On our wavelength
  • 6705 Views
  • 22 replies
  • 3 kudos

Resolved! SkySports HD Subs Billing.

Is SSHD billed in advance, trying to estimate additional costs to existing Stream package,I think TNT Sports was advance billed.

Donfor40 by Superfast
  • 791 Views
  • 3 replies
  • 0 kudos