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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 5965 Views
  • 0 replies
  • 2 kudos

Error code CS2012

See below. rung Virgin customer service absolutely rubbish! I had four different operators who told me things and promised me this and that but error still happening far as I know its  only happens on sky sports UHD channels. â€ƒany forum user know the...

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Bid1 by Dialled in
  • 1665 Views
  • 10 replies
  • 0 kudos

stream box needs more power to start up

I got a problem with my box your stream box needs more power to start up please plug in into electrical outlet know how to fix   [MOD EDIT: Subject title changed for clarity]

Multiple stream boxes.

When will Virgin come out of the dark ages & allow multiple stream boxes?Alternatively why can't you use Virgin go on a smart TV or a firestick.The only solution I can see, other than going to 360 and having to run coax cable round the house, is to m...

Re: Problem sky sports uhd channels on stream

Hi Bid1,I have exactly the same issue, I’ve just started subscribing to Sky Sports UHD and I’m getting the same CS2012 message. I’ve tried a different HDMI lead, altered my stream HDMI resolution settings, been in touch with customer services ( not a...

Keltosh by Dialled in
  • 795 Views
  • 3 replies
  • 1 kudos

Resolved! Dave HD on Stream

According to the Virgin Media website and Channel Guide for Stream, the only way to watch Dave HD is to subscribe to the Essential Entertainment pack:https://home.virginmedia.com/virgin-tv-edit/tips-and-tricks/stream-from-virgin-media-channel-guideIs...

VMViewer by Fibre optic
  • 1403 Views
  • 6 replies
  • 0 kudos

Where do I find the Continue Watching rail?

I am new to virgin Media Stream, and so far finding it easy to use, however one thing I can’t seem to find is a Continue Watching rail, I’ve been watching shows and films, and been adding items to the watch list, But when it comes to finding programs...

Netflix Activation

I need a reactivation code for Netflix. I am seeing a message to Add Payment when trying access Netflix since today. I recently had a bereavement in the family and had to change account holder but have not received a new email to activate.It has the ...

Stream. Sky movies stuttering every 10 to 15 secs

Hi all,I've logged this with customer support. Just wondering if anyone's had this issue and solved it.I've had my Stream nearly 3 weeks, with Sky Movies since then. Over the past couple of days I've noticed all Sky Movies are stuttering every 10 to ...

KevWW by On our wavelength
  • 1287 Views
  • 7 replies
  • 0 kudos

Stream box isnt working at all!

HeyMy stream box has suddenly decided to stop working!No idea what's happened to it was watching eastenders one minute the next it's off no lights showing. Tried unplugging it and leaving it for 10 mins still the same. Checked all the wires were plug...