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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 5965 Views
  • 0 replies
  • 2 kudos

Stream Box needs more power.

Another box power problem. I've used multiple cables, multiple power supplies (including virgins own) but still I have problems with the above.This must be an over-zealous software problem. The box doesn't really need a lot of power/amps so why are w...

mousemart by On our wavelength
  • 2346 Views
  • 9 replies
  • 0 kudos

Why do virgin make it impossible to add stream?

I want to add stream to my broadband account.Despite four calls to 'customer service' who were about as useful as a chocolate teapot, filling in the 'please call me back' form here which resulted in precisely zero, and sending a complaint which has y...

EAB2021 by Dialled in
  • 841 Views
  • 5 replies
  • 0 kudos

Any future plans for multiroom stream?

Hi there I just took out services again with virgin im in a XGS-PON area so no coax. I took a stream box with my package and as I understand it its 1 per household. The question is does anyone know if there's any future plans to change this. Surely t...

Drefsab by On our wavelength
  • 3079 Views
  • 16 replies
  • 0 kudos

Netflix won’t load

Our Netflix app won’t load. We just get the logo and then a black empty screen. it worked fine and we’ve already tried restoring factory settings but same issue. No connection issues as we’ve tested this via Netflix error menu that loaded. Netflix wo...

Stream box error

Hi I’m getting an error when trying to get into the subscriptions app to add channels to my stream box, I’ve had the stream box now for around one month and still having issues with adding channels and no one seems to understand what I’m on about! Ca...

Resolved! Adjusting Subtitles Font & Background?

I want to tweak my ridiculously large subtitles with it's black background within my Stream box, but can't see where to do this? Am I missing something obvious within the interface?Thanks .:. Walts

Morgoth by Tuning in
  • 2262 Views
  • 8 replies
  • 1 kudos

Stream subscriptions

Hi,  I have just got the stream box and have been trying to add sky and tnt sports to it with no luck.I had a live chat about it yesterday for an hour but they couldn't do anything their end,also online through my virgin media,the tv subscription app...

Netflix won’t load

Hi Alex, can we please get an update on this? I am having the same issue and this has been present for a few days now. This appears to be a Virgin Media problem as all other ISPs I have access to are working just fine.

C4mb0000 by Joining in
  • 2058 Views
  • 5 replies
  • 1 kudos

Netflix account on hold despite not missing a Virgin payment

Have already contacted Virgin Media who said that this would be sorted within 2-3 working days, but 2 weeks has gone by and nothing has changed and our Netflix is still on hold.Without warning, despite paying for our Netflix add on as normal, Netflix...

Full watchlist missing everywhere except on Stream puck

I can't currently access my household's full watchlists on Virgin TV Go (both Mac desktop and Android versions). A single item from any watchlist is available on the home screen and the 'Full Watchlist' image next to it features images from the rest ...

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iXNine by Dialled in
  • 2814 Views
  • 22 replies
  • 1 kudos