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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
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Netflix adding virgin billing

I have just joined virgin from sky. Had netflix included in sky package which ended 23.8.22. Email from virgin to add netflix. Message now shows in box activate netflix. Also a note to say pending 'adding soon'. When I access netflix on tv says your ...

Alibeano by Joining in
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Despite numerous contact with Virgin I am still not seeing the Netflix activation button on my online account or app, I am losing the will to live & don’t know why I have to keep chasing this up when they know there is an unresolved problem. Can anyo...

Tabby14 by Joining in
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New to Netflix

I'v just renewed my contract and the paperwork says that Netflix standard is in my TV Services. I've never had Netflix so have registered. Is it simply a case of me now choosing Netflix Standard in my enrollment with them (using the same e-mail addre...

Black screen on stream box

Hi  had the stream box for a few weeks now, but I’ve noticed that sometimes when I turn on the box which automatically turns on my tv all I get is a black screen and nothing else then some days it’s ok  what’s the problem  cheers       [MOD EDIT: Sub...

gidster by Tuning in
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Resolved! Can't access netflix on an additional device

HelloI joined the Netflix offer that was included with my package and it works fine through my TV box - but when I try and log in on another TV, or laptop - or any device - it says 'Can't find an account with that email address'. The offer was to be ...

Theneils by Tuning in
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BT Sport still viewable

Had BT Sport for a month earlier this year, cancelled it, but noticed it is still active for some reason. I have only just noticed after doing a scan of the tv guide. This box is being used on  a second tv that I occasionally use. Can't find a way of...

Stream box issue?

Hi! Every time I turn on my stream box it comes up with an error saying I haven’t been on in a couple of days (I’m on it every night) and my hub is offline. Everything else connected to the hub works just fine so I know that’s connected. It takes a f...

Disney Plus

We had gotten 6 months Disney Plus with our Virgin media Tv, Broadband and phone pack but haven’t received any information about how to log in or any sort of code. I saw so many people with the same issue with either Netflix or Disney plus logins. I ...


Hello, wonder if anyone has been able to use a OneForAll remote to control the Virgin Stream box?  The Oneforall says it is compatible however I have not had any success in getting it to work for me.  Have had a look round the forum but can't find an...

AlexW1 by On our wavelength
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