Stream from Virgin Media
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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
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Error code CS2012

I've had my Stream box for 2 months and am generally pretty pleased with it.Over the last few days I've not been able to watch BBC1 and STV, as the box is giving error code CS2012. As it's been at night, I've not called customer service and the fault...

sjcx by Tuning in
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Just got the virgin stream box in all set up and it’s just showing the virgin sign nothing else is this normal or is it downloading?? If downloading how long does it take thanks 

Rats180 by Just joined
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No response from Stream upgrade request

I received an email offer on 28 July 2022 to add the Stream box to my service for a £15 activation fee. I responded to this and filled in my details and was sent a 'Your Virgin Media package change' email. However, I haven't had any other contact abo...

Netflix adding virgin billing

I have just joined virgin from sky. Had netflix included in sky package which ended 23.8.22. Email from virgin to add netflix. Message now shows in box activate netflix. Also a note to say pending 'adding soon'. When I access netflix on tv says your ...

Alibeano by Joining in
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Despite numerous contact with Virgin I am still not seeing the Netflix activation button on my online account or app, I am losing the will to live & don’t know why I have to keep chasing this up when they know there is an unresolved problem. Can anyo...

Tabby14 by Joining in
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New to Netflix

I'v just renewed my contract and the paperwork says that Netflix standard is in my TV Services. I've never had Netflix so have registered. Is it simply a case of me now choosing Netflix Standard in my enrollment with them (using the same e-mail addre...

Black screen on stream box

Hi  had the stream box for a few weeks now, but I’ve noticed that sometimes when I turn on the box which automatically turns on my tv all I get is a black screen and nothing else then some days it’s ok  what’s the problem  cheers       [MOD EDIT: Sub...

gidster by Tuning in
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