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Forum Posts

Stream not working

Stream has an error saying it looks like I am not home - unfortunately, you can only use virgin tv at home. I am at home! It’s been saying this on and off for a week or so which is very frustrating as my subscriptions are useless when the stream box ...

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Netflix

What is the cost of adding netflix to my stream package? And can I just add it for a month?

live TV disappeared from stream

HiLive TV has disappeared from my stream box this morning, it says I need to  upgrade my package to access the channels?I am very confused and have to say completely fed up with the virgin experience after less than a month!

bruno66 by Joining in
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  • 3 replies
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Stream Add-on Packages Still Pending

Hi,I'm having an issue others on this part of the forum have reported in the past, I tried to add 3 add-on packages to my stream box on Saturday (14th), and was given an order number and later recieved the related confirmation via email, but after 24...

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Resolved! Stream box no live to

Hi, I recently moved to Virgin media 1gig internet. This came with a stream box, all was working fine until I subscribed to Sky Sports and Sky Cinema and now I have no live to at all? Not even the subscribed channels won’t work. I’ve contacted Virgin...

Black sreen when turning on stream.

Had stream box 3 days. Every time I turn it on I just get black screen. Have to do a soft reset to wake it up. Wonder if it's been installed correctly? I did have a power cut just after installation.  Any advice it's driving me mad. Thanks 

Bex76 by Joining in
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  • 1 replies
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Virgin Stream Box - Intermittent Signal

I have recently set-up Virgin Broadband and Virgin Stream Box. When I turn on the Virgin Stream Box I get to the home screen and after 15 seconds I get a no signal error. The no signal lasts for a couple seconds and then a welcome and please wait scr...

Stream Boxes out of stock?

I called up VM and asked about ordering a stream box. I am currently on contract with 250 internet and landline but no TV.I was told that stream Boxes are out of stock with no ETA on when there will be any more. The agent then tried very hard to sell...

BigR1979 by Joining in
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  • 1 replies
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