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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
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  • 2 kudos

Issues with activating included netflix

I have been have issues and been overcharged since Feb now trying to activate Netflix which included in my package.I have spent hours on chat and phone trying to resolve and was even told to call Netflix as told their issue.the dispute team tell me i...

Smacro by Joining in
  • 678 Views
  • 6 replies
  • 0 kudos

Can't add subscriptions

Hi I've just got the stream box today. My box has been activated. I've tried adding subscriptions but I won't let me on my account or on the stream box. Seriously considering sending this back. 

MJ1985 by Joining in
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  • 81 replies
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Sky Witness broken

Just noticed while channel surfing that Sky Witness is buffering a programme that was on hours ago.When tuning in it repeats the same 5seconds of footage from the earlier programme then says bandwidth error, however all other channels are fine. Exact...

Stream Addon Pending

Yesterday I added the Sky Sports and Entertainment addons from the stream upgrade app on the stream box. Whilst I have recieved the email saying they have been added, both the stream box and the online page both state addon pending and are not viewab...

No continue watching

I started watching a film last night on TV, downloaded Virgin Go app to continue watching elsewhere, but no continue watching option.I thought maybe this was because it was on the TV, but when I went back to watch the rest on there, again, there is n...

KittyK8 by Joining in
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  • 1 replies
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CS2511 - Overlap On Tour

Hello, I am trying to watch The Overlap On Tour via catchup on the stream box, however I get the following error when trying to play any of the episodes ‘Playback not possible’ with the CS2511 error code.I do have the sky sports subscription so it sh...

JElliott44 by On our wavelength
  • 1440 Views
  • 15 replies
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Subscription stuck on adding soon

Hi I have added essential entertainment to my stream box and it stuck on adding on the box and says adding soon on the virgin website it has been pending for ages please can someone sort this out for me please