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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
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Stream Box Upgrade

I've had VM (XGSPON) for 2 weeks now.. and while the broadband is excellent, the Stream TV service is like stepping back 5 years. The box is so slow, the menus in particular you can be 8 to 10 clicks ahead of the device, and if it doesnt crash it'll ...

sambartle by On our wavelength
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Stream box issues

I have had issues with my stream box for the past 3 weeks, I've spoken to customer services and they've confirmed that there isn't an issue with the Internet.The stream box stops working, comes up with a message saying that the bandwidth is poor and ...

Sky Sports stream subscription stuck on pending

I subscribed to Sky Sports through Stream this morning and has been stuck on pending all day. (Also subscribed to Tnt sports which went through ok). have just spent an hour and half on the phone to your Indian call centre - non of whom have any idea ...


Stream Subscriptions Stuck Pending

Hi,I’ve just had a very frustrating 1 hour and 10 minute phone call with 3 virgin media members of staff.I have added Skysports and TNT to my account but they have been stuck on pending for hours. The woman on the phone has even now added the cinema ...

Box rebooting

My Stream box keeps rebooting when watching UHD content, and occasionally HD content too. It's happening on iplayer, YouTube and general catchup too, so isn't an app-specific issue.I'm wondering whether the box is faulty (perhaps has a power issue?) ...

andyland by On our wavelength
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Stream Box Unresponsive

I recently got the stream box from the promotion virgin media is offering.I have followed the instructions yet my stream box doesn’t seem to be turning on, it’s hooked up to power and a HDMI cable connected to the TV but no luck. I have seen that thi...

npaice by Joining in
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Sky Sports not activated

Just connected up my Virgin Stream to find my sky sports package has not been activated. on the app, it says activation is pending. How long will this take?  

JakeGUK by Tuning in
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Re: BT Sports pack on Stream TV problems

I’ve got this issue and just can’t get it resolved. I’ve been in contact with yourselves daily for a week and keep getting told it “it’ll be resolved by tomorrow”, obviously it’s never resolved. Is there any other way to get help with this?

CJLodge by Joining in
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Re: Essential Package

Hi there, I am in exactly the same situation as the OP. I would like to know if the new streaming TV will be able to record programmes for one and many other questions. I am non techie and 72 years old and am just overwhelmed with all the changes VM ...

Anna16 by Joining in
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