Stream from Virgin Media
For all questions related to our Stream box
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Error CS2002 - Virgin TV 360 and Stream

Hi, We're aware that some of you may see an error code CS2002 when watching on the Virgin TV 360 and Stream. A fault ticket has been raised under F010987379 and we're sorry for any inconvenience caused and thanks for your patience whilst we work on t...

Lisa_CC by Moderator
  • 2 replies
  • 0 kudos

Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
  • 0 replies
  • 2 kudos

Stream was cancelled after recontracting

I have broadband only, and took up the free offer of Stream after receiving an email.A month ago I recontracted to M125 Solus broadband, then this week I received an email saying my Steam has been cancelled. I don't recall the advisor saying it would...

BT sports pack

If I only want the pack for 1 month, do I need to cancel the same day as I add to meet the 30 days notice criteria before canceling.

vander18 by On our wavelength
  • 3 replies
  • 0 kudos

Stream box and sound bar

Hi all, My new Stream box arrived today and it's all set up (as far as I'm aware).  Two things - although the remote has paired to my Panasonic soundbar there is no sound.  This is the more pressing concern.Secondly, I'm not given an option to sign i...

Stream box pending subscription (adding)

Hi I am experiencing the same thing again but this time I added the entertainment package, the box just says “adding soon” and been like this for over a week and I can’t view any of the entertainment channels, please can look into this again and fix ...

Belucky by Tuning in
  • 0 replies
  • 0 kudos

STREAM: Watch Channel has audio description

For VM,Live channel 'Watch' has audio description and the feed is incorrect. No other channel is spouting audio description. Two days so far of this so not a temp issue with one programme. No Accessibility options enabled in settings just for referen...

unisoft by Well-informed
  • 9 replies
  • 0 kudos

Resolved! Error Code CS1011

Hello All,I keep on getting the error code CS1011 on my stream box.I have called services and been transferred to the tech team three times to get help with this and each time I go into the same loop of explaining the issue and then being told that i...