Hi, We're aware that some of you may see an error code CS2002 when watching on the Virgin TV 360 and Stream. A fault ticket has been raised under F010987379 and we're sorry for any inconvenience caused and thanks for your patience whilst we work on t...
STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...
I have broadband only, and took up the free offer of Stream after receiving an email.A month ago I recontracted to M125 Solus broadband, then this week I received an email saying my Steam has been cancelled. I don't recall the advisor saying it would...
If I only want the pack for 1 month, do I need to cancel the same day as I add to meet the 30 days notice criteria before canceling.
I have recently switched to VM and have set-up a Stream box. The remote control works such that when I press the power on button to switch the Stream box on the TV and sound system automatically switch on too (which is very handy). It also controls t...
I can't find out how to cancel this. I only wanted it for a month.
Hi all, My new Stream box arrived today and it's all set up (as far as I'm aware). Two things - although the remote has paired to my Panasonic soundbar there is no sound. This is the more pressing concern.Secondly, I'm not given an option to sign i...
Hi I am experiencing the same thing again but this time I added the entertainment package, the box just says “adding soon” and been like this for over a week and I can’t view any of the entertainment channels, please can look into this again and fix ...
For VM,Live channel 'Watch' has audio description and the feed is incorrect. No other channel is spouting audio description. Two days so far of this so not a temp issue with one programme. No Accessibility options enabled in settings just for referen...
Hello All,I keep on getting the error code CS1011 on my stream box.I have called services and been transferred to the tech team three times to get help with this and each time I go into the same loop of explaining the issue and then being told that i...
Hi there, Is there any update on the above as I am still facing this issue despite trying the above fixes also.
Hi, same issue here with a Sky Sports subscription. Pending since last month. Can you please DM me to help?
