Stream from Virgin Media
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Forum Posts

Error CS2002 - Virgin TV 360 and Stream

Hi, We're aware that some of you may see an error code CS2002 when watching on the Virgin TV 360 and Stream. A fault ticket has been raised under F010987379 and we're sorry for any inconvenience caused and thanks for your patience whilst we work on t...

Lisa_CC by Moderator
  • 2 replies
  • 0 kudos

Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
  • 0 replies
  • 2 kudos

Stream Box Turning On By Itself

A few times now, after having put my Stream box on standby, it's come back on again by itself a few minutes later (along with my TV and sound system it's connected to!). To make matters worse, it then doesn't turn off again or respond in any way. It ...

Netflix account suspended

I am having problems with my netflix account, I was late paying my bill (my issue I know) all of my other services have been restored but netflix is still showing the error message...please contact your provider to start watching again, virgin media ...

Stream Box

Hi,My stream TV box keeps randomly rebooting whilst we are watching things, this can happen two to three times a night and is very frustrating.I have tried changing the HDMI cable, using a different port, turning it on and off again at the plug etc a...

Tom12346 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Stream box remote not working

Have had stream for quite some time with no issues and now the remote will not work have tried to re pair and factory re set neither has worked have also changed batteries 

Plallon by Joining in
  • 7 replies
  • 0 kudos

Stream Box - Not Bad at all !

Hi,having ditched Virgin Media back in November after 33 Years with UA, Telewest etc due to CS having no interest in keeping us after the contract was up for renewal. It's the First time I felt like we were treated like dirt by VM.Anyway we are back ...

Brava210 by Fibre optic
  • 4 replies
  • 1 kudos

Resolved! New Stream box not booting up.

I initially followed all of the instructions received with the Stream box and it didn't work at all. No lights, therefore I assumed no power. Process of elimination I've managed to work out that the power adapter doesn't work and I've swapped it for ...

MontyPup by On our wavelength
  • 14 replies
  • 0 kudos

Intermittent streaming

Sometimes when I turn on my TV with the Virgin remote the stream box won’t connect. It happens randomly but fairly often and I can’t work out why.  When the light on my stream box is white it doesn’t seem to connect but when it’s blue it does. What’s...

ShelleyP by Joining in
  • 15 replies
  • 0 kudos

Intermittent Connection with Stream Box

Our stream box has intermittent connection issues with our TV and cuts out the App we are watching (Disney, BBC, Netflix etc). It says it has a resolution issue, however, it has been trialled on two TVs, one being brand new and it still has the same ...