Security matters
For internet security tips and help staying safer online
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Latest Phishing News 17/04/2024

Latest Phishing News 12/04/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Dea...

Int-Sec by Moderator
  • 150 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 16/04/2024

Latest Phishing News 16/04/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 D...

Int-Sec by Moderator
  • 145 Views
  • 0 replies
  • 0 kudos

Unable to reset email password

I see this has been raised a number of times before, but I can't see any generic solution - I'm trying to change my password on a 'blueyonder' email address but keep getting 'Sorry, there was a problem registering that password. Please choose a diffe...

sb_vm by Joining in
  • 243 Views
  • 2 replies
  • 0 kudos

Resolved! Broken external connection box

Our neighbour had a Virgin Media installation on Monday this week and the engineer connected from our box but seems to have broken it in the process. It was hanging loose yesterday and was completely off this morning. Is this safe?  

IMG_20231031_113836.jpg IMG_20231101_075806.jpg

Latest Phishing News 31/01/2024

Latest Phishing News 31/01/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 V...

Int-Sec by Moderator
  • 203 Views
  • 0 replies
  • 0 kudos

NTLworld email hacked.

Hello. My NTLworld email has been hacked and my password changed. I want to delete the account completely. I am no longer a Virgin Media customer. Please help!

Resolved! Legitimate phone call?

I received a call from a Bristol mobile number who said they were from virgin media claiming that someone had tried to set up an account at my address. I confirmed that I was still living at the address and that I already have an account. It was only...

Email Hack

HiSome months ago I received the following email which appears to be:Sent to me from my own email address, dated in the future 2031 so its always at the top of my inbox, showing accurately my email address and account password (I have deleted these b...

Toffee by Joining in
  • 562 Views
  • 4 replies
  • 0 kudos

Scam Calls?

Keep getting phone calls from 0207 113 00xx claiming to be from Virgin Media.  They want to either check my broadband is working or offer me a discount.  I’ve only recently renewed my contact with a good discount.     [MOD EDIT: number edited in case...

awr1946 by Dialled in
  • 203 Views
  • 1 replies
  • 0 kudos

Is this identity fraud or theft?

Hi, I have had a blueyonder email account since the year dot, previously being a telewest customer.  As part of my internet security, I have a Malwarebytes subscription. This morning it gave me an opportunity to check my email address for any breache...

Latest Phishing News 30/01/2024

Latest Phishing News 30/01/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1Yo...

Int-Sec by Moderator
  • 205 Views
  • 0 replies
  • 0 kudos

Door to Door Caller Check

How can I check if a door to door sales person is legitimate?He left a card with his name and mobile number but you can never be too careful sadly.Thanks