My neighbours and I are experiencing regular broadband outages, Virgin tell us there are complex issues which will take time to put right. However this has been going on for a couple of months now. Am thinking of complaining to the regulator because ...
I have been trying to get Virgin installed in my new build property since November. I finally managed to get an appointment for May, for it now to have been delayed 5 times. Citing "they have work to do on the lines outside", which I know to be untru...
I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. I was ...
We are getting a bounce back on emails to gmail addresses due to a lack of SPF or DKIM on the IP address212.54.57.97This is not my external IP address but belongs to Ziggo in the NL.Anyone esle affected?
Hi everyone, I signed up in April and had an initial install date of 31st May.2 months later and 3 promised install dates later. I am finding Virgin has zero control over their outsourced outside work company, and that their agents repeatedly break t...
It's been 11 weeks and my BB connection still keeps dropping out, making streaming, WhatsApp calling etc a frustrating experience. We had to wait 30 minutes before being able to watch the second half of a film last week!I was due my fourth engineer v...
when the technician put virgin into my new property he only left a small amount of wire and I cannot move my virgin box/hub  to the other side of my living room, what kind of cable is this so I can extend it please. Thank you
hi all so i'm due to be connected to virgin media broadband in august i picked the self set up option and expecting to get the hub 5 but my question is i checked where my wall socket is and opened it up is this okay to use with the hub 5 or would i n...
I'm moving house soon, however I'm not moving into my new property until a few weeks later. The property I'm moving in to is connected to the Virgin Media network, so I want to take my current broadband package with me as we still have 6 months or so...
Hi,I've ordered a QuickStart self-install kit to be delivered Tuesday 1st August at a new property I'm moving into. Having now had time to inspect the property, it looks as though the little cable feeding out the bottom of their old Virgin Media box ...
