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Forum Posts

Broadband outage yet again

My neighbours and I are experiencing regular broadband outages, Virgin tell us there are complex issues which will take time to put right. However this has been going on for a couple of months now. Am thinking of complaining to the regulator because ...

5th delayed installation

I have been trying to get Virgin installed in my new build property since November. I finally managed to get an appointment for May, for it now to have been delayed 5 times. Citing "they have work to do on the lines outside", which I know to be untru...

Just moved in I need help

I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However, I do not have any of the specified wall sockets available. I was ...

Resolved! Still no stable broadband

It's been 11 weeks and my BB connection still keeps dropping out, making streaming, WhatsApp calling etc a frustrating experience. We had to wait 30 minutes before being able to watch the second half of a film last week!I was due my fourth engineer v...

Fabs by Tuning in
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Resolved! Wire to short.

when the technician put virgin into my new property he only left a small amount of wire and I cannot move my virgin box/hub  to the other side of my living room, what kind of cable is this so I can extend it please. Thank you

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Resolved! due to be connected in august advice needed

hi all so i'm due to be connected to virgin media broadband in august i picked the self set up option and expecting to get the hub 5 but my question is i checked where my wall socket is and opened it up is this okay to use with the hub 5 or would i n...

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tree1 by Joining in
  • 7 replies
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