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Forum Posts

Received Gone Away Form email

I have moved in a new property where Virgin was already installed, and routers and other Virgin Stuff has been left by previous tenants. Also, I have received a Gone Away form message which seems to stop the delivery of my new router (It is supposed ...

Installation Date

Does anyone know how to change an Installation date? Mine is due on Monday, but I would like to move to the end of the month. It wasn't possible to do it online

Oscar3 by Just joined
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Wifi Dropping

Hi allMy Wifi has been up and down all day today and yesterday. I ran a diognostic and got this:And logs are showing this error: 10-01-2024 14:50:22 information [**:**:**:**:**:**][WiFi] **:**:**:**:**:**: EAPOL failure <14>10-01-2024 14:50:21 inform...

Virgin Issue.jpeg
Raytoe by Joining in
  • 258 Views
  • 4 replies
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Renewing contract for Hub 5?

My contract is ending soon and I've seen offers online for a Hub5 1GB for £45. Is this offer also available for long term customers like myself who's contract is about to end?I currently have a Hub3 but because of issues I've been using my own router...

Wilks by On our wavelength
  • 328 Views
  • 4 replies
  • 0 kudos