QuickStart, set up and connections

Arranged Hub5 Delivery for Today - then heard nothing....

A few weeks ago I filled out the page to order a new Hub 5:https://www.virginmedia.com/offers/vsfd05w5446uydfgfhfvbhxc20b5u78cfbxxxashub5I selected the date of 23rd September (today).Since then - I've heard nothing. Nothing from VM or from Yodel. N...

Removal of old Telewest equipment?

Who do I contact for removal of Telewest equipment which is obstructing renovation work in our front garden? Many thanks for any advice.

Resolved! Booking an engineer

Hello, I am trying to book an engineer to do my internet as I choose șelf install, i did everything by the book but it still not working no internet anything

No virgin media wall socket

I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. I'...

Cut my cable

Please can anybody help. Have accidently cut through virgin cable in my garden, where it goes under paving so was only 1 inch buried. Can anybosy please advise. The menu system on phone dosent help. can any of the virgin tech guys help. Thank you in ...

Media Hub 5

I am sure this is a stupid question but I have been sent a Hub 5 and wi fi is fine. However I cannot understand how to attach landline as I have not received any new cables or adapter and when I plug into internet port as per previous hub the line is...

Network essential works - the service is worse

I live in the WV7 area. Following the recent essential works completed on 9 Sep 22, the service appears to be worse. I've had to reboot the hub daily and the network is dropping in and out.Don't know if others in the area are finding the same

Fibre install Cancelled

Our Housing estate had Virgin work done a few years ago and i have now decided to go for full fibre. All went fine with order until i had a call stating that they would not proceed with installation as not viable. Path opposite was dug up but not our...

Poor customer support and service

On the verge of ditching Virgin.I have no supply (broadband, tv and phone) since 12th August. Reported issue same day, the fault being caused by Cambridge city council removing a tree from front of property and cutting the cable.Virgin attended on th...

Engineer Appointment removed

I was due to have an engineer come on Friday to fit Virgin Broadband Now in the app there's no reference to it? I've had no text, email or phone call telling me of any change - is there a phone number I should use to find out what's going on ?

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