QuickStart, set up and connections
Installing and configuring your kit
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12 hours to setup but not in

I am new customer who received my QuickStart broadband kit yesterday. Today I have had a text to say I need to setup the kit within 12 hours but I am unable to do so as I am yet to move into the property. What do I need to do? 

Jwl1998 by Joining in
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Resolved! Socket

Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? 

Postcode Checker Error

Good MorningI have recently purchased my property and know that Virgin Provides internet service to the street. All the addresses on the street are eligible for virgin media, including my next door neighbor who is only a few meters to my right, yet m...

Virgin Availability

Hi,Every time I check to see if Virgin is available in my area it says it isn't and asks me to register my interest. Yet when I try the property directly opposite, it says they have access to Virgin. Also properties further down the street have acces...

Re: No service but still charged

Hi everyone,New to this community and Virgin Media. I received quick installation kit yesterday but then realised I will need a wall socket (something VM needs to mention when giving the option to book self install kit). The only slot for engineer is...

Multiple middle appointments

I will try to keep this brief. I should have been connected fully in July however due to the pre-check being done incorrectly the engineer than completed the install had to temporarily connect me to my neighbours supply. Fast forward to now and I sti...

Sp_kevin by Joining in
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Billing start date?

Hi all! I'm currently with Talk Talk until 21st Jan, however switching to Virgin and wanted to ensure everything was in place so I'm not left with no WiFi for a period ie. plug in virgin box on 19th.I received the box yesterday as the question I expl...

Shraig by Joining in
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