I am reaching out to express significant concerns and seek an immediate solution regarding the delayed installation of my broadband service. Two months ago, a representative from Virgin Media offered me the opportunity to upgrade to your high-speed b...
HiI'm looking at getting VM installed. What defines where the cable comes from the street to the house? Should there be a capped hole or something visible outside the property? I dont think I have seen anything. I thought i heard that they had come o...
I have the same issue where by the Hub 3 has no wi-if and tells me ‘no internet connection’ and 192 168.0.1 page says update in progress. In the last 2 months, I have had three failed Hub 3 replacements, 2 failed Hub 5 attempts (unable to get Hub 5 b...
Hello all.At the moment I have Hub 3. My devices set up includes various Smart TV`s, Ring Video doorbell, Ring Cameras, Other cameras, Smart plugs, 3 x Echo show devices, PC, over 30 devices in total.My question is, If I were to upgrade / ch...
I just got virgin fitted yesterday and the engineer fitted a cable booster. The plug in bit had a green light. I list power for a bit yesterday and when it went back on the light was red. The splitter has a green light.What's happened how do I fix it...
I just got a new virgin media broadband, TV and phone and was delivered yesterday but having issues with installation because there was an old wire in the virgin media socket and I don't know how to remove it and put the new one.Secondly, I can't reg...
Hello,I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. I was sent the pack as Virgin said my new property previously had a connection, so it's a bit confusing. Does anyone know how to solve this? Looking ...
Hello, we moved into a new property on the second of October. I was told from day one of the move we would have internet. It's now been over six weeks virgin media said we need a cable pull we have had numerous people come out and zero work has been ...
Hello,This is to document my experience on a new install.I have a new build and asked VM to put a cable to my house from the cabinet.Engineer came on 24/07 just for a first visit to look around.I told him there is a black box with a hole in the wall ...
Hi, so I moved into a new flat and the landlord has told us that virgin media is installed in the building however my flat cannot get it set up despite the rest having no problem. I am the first tenant in the flat since it was converted so isn’t an i...
