Hi, I wanted to bring up an issue I've been experiencing with my recent order from Virgin Media.I placed an order on 29/09/23 for broadband, with a self-install delivery date of 03/08/23. However, I'm facing a challenge as I haven't received any con...
My outside cable was “cut” accidentally by workers on the 26th of September.Virgin technician confirmed this on the 27th of September and said she would class it as total loss of service and it should be fixed within 24-48 hours.28th of September an ...
Hi all Just got my kit today and trying to install - previous tenant had VM internet and had their cable in this middle location but I am still just getting the flashing green light on the hub. What other cables do I need to connect to get this to wo...
I've been eagerly awaiting virgin media coming to my area with the equipment installed over the past few weeks. For some reason the postcode checker misses about 15 houses from my postcode area when trying to sign up yet houses further up and down th...
I'm told I have no hub connection. I have phone/Internet on desktop but can't access Netflix and streaming etc. Held on phone for hour then cut off. Can't book a technician as I can't find where to do it, the self help checking tool doesn't work! Out...
On the 26th, Virgin Media scheduled work in my area 9am-3pm - fine, I'm sure it needs to be done, no problem.Post 3pm, all Virgin Media presence have left my street, I should be back online according to service status, I still have nothing. Hub 5 is ...
Hello, I am moving to a new flat however Virgin media says broadband is not available in my flat whereas it is in all the remaining flats in the building. been on chat and call forever but no response. Thanks [MOD EDIT: Subject title changed fo...
Hi Virgin Media,I am writing this publicly as I cannot seem to find another way to get my voice heard by the organisation.I have had a complete loss of service for my broadband, TV and phone since July 4th. This is due a cable repull that was schedul...
On Friday 22 September, they sent a technician to install the hub only for him not being able to do anything due to the house not having cables.The next day there was a team sent to set up the cable outside all done and good only for another team to ...
Hi thereI am a long time customer of VM and was sent a new router, the Hub 5, as part of an upgrade to the 1gbit package.Since the upgrade of the router I've been getting intermittent connectivity, when the connection drops out, its not just the Wi-F...
