QuickStart, set up and connections

Broadband installed but no emails received

I had my broadband installed this morning, however i haven't received any information regarding the contract or account details. Can you check the information you have is correct as i cant access my account.

No welcome email or tracking number

Hi, I placed an order for a Virgin Media internet self-install kit a number of weeks ago for delivery today. I have received no welcome email or tracking ID so have no idea whether the parcel is actually coming or not. Thanks,Joe

Broken brown box

Hi, the brown box outside my house has been damaged. Can it be replaced please?

How to factory reset Hub 5

Can anyone help me factory reset my Hub 5? I'm having some issues which I suspect are due to the hub not handling DHCP well (devices have very high IPs, as though old IPs are not being released back into the pool when leases end), and I'd like to fac...

No confirmation email... for the second time

Hi,I recently ordered a student broadband deal (21st June). I did not receive a confirmation email, but waited, as I was told it could take 48 hours. After speaking to a virgin media representative on the phone today, I was told that the order had no...

Leaving VM for Community Gigabit

Have decided to leave VM for another local community provider £28 for 1 gig up 1 gig down with free tp link gigabit router thrown inI will likely use a tp link mesh system instead with itHave I made the right move?

Re: No virgin media wall socket

Hello, I have the same problem. I moved into my new property yesterday and have the self installation kit but no VM socket. Please could I get help too? Thank you!

Re: No virgin media wall socket

Hi there,I also have received a quick start pack but do not have a compatible wall socket. Please could an engineer be arranged to install one?Thanks,Laura

Resolved! How do I arrange a spotter to bring fibre to my street?

How do I arrange a spotter to bring fibre to my street?Looking for SP11 6PU, there is access in the next estate and SP11 6LU but not ours.

Resolved! Need technician visit for new fibre phone

I need a VM visit to set up the new fibre phone. There is a telephone cable socket next to the VM box so need this modifying to enable the new connection to the Hub.

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Virgin Media Virgin Media Community

Forum Posts

Broadband installed but no emails received

No welcome email or tracking number

Broken brown box

How to factory reset Hub 5

No confirmation email... for the second time

Leaving VM for Community Gigabit

Re: No virgin media wall socket

Re: No virgin media wall socket

Resolved! How do I arrange a spotter to bring fibre to my street?

Resolved! Need technician visit for new fibre phone

External junction box

Flat 'Unserviceable' after ordering package

Moving router to different part of the house

Installation Date continuously pushed back

When will it be live