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Forum Posts

Resolved! Untidy installation

We had our house extended and internal walls dry lined and the internet wall entry point fittings were damaged. I asked for an engineer to re-fit properly but he left it like this. 2 cables , one for the router and the phone cable with the box hangin...

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Resolved! Swapping Hub 3 to Hub 4

Hi allI will be getting my new Hub 4 today and was wondering how easy it is to set it up. Can I backup the config from the Hub 3 and restore it to the Hub 4? I have a range extender. Connected to this are a ring doorbell, and chime and I would like t...

james016 by Joining in
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New Customer needing Cable Repull

Hi, I have just moved into my new home, where after being advised by the previous owner, to use Virgin Media as my broadband provider. After signing up to the broadband and given the option of self install, I opted with that, being reasonably tech sa...

Hammo97 by Joining in
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  • 3 replies
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Resolved! Virgin Media isn’t available at your new address (but I and my two neighbour had a point installed 3 year

Hi,I am looking to move my broadband to Virgin, virgin installed into my town 5 years ago and on my my house the dug a floor connection point next to my front gate and the same for my 2 neighbours. When I use the checker service my postcode is ok but...

Don’t have white cable

  I recently switched from Vodafone to Virgin. When openreach installed fibre into my home they opened a whole new line from the pole and set up this white box. It has ran an Ethernet cable to my router to connect. Now my new Virgin router has this w...

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DC09 by Joining in
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  • 8 replies
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