Hello, we have a broken external wall box, so the connections are open to the elements and it looks ugly (especially as we have just had our house redecorated and everything else is neat and tidy!).I have seen messages like this elsewhere in this com...
As a potential new customer to virgin, I am surprised to see how hard it is to contact someone without already having an account number- I can't get past the first automated menu options on the customer service line without an account number to speak...
My initial engineer installation date for the M125 Fibre Broadband was 19/08/2023. Later I was told 07/09/2023 would be when the technicians would come to install the kit. I was then informed that external works need to be done, and hence the intalla...
Im moving house next week and Virgin need to do pre-installation work but just been told they cant yet do this as need council permissions ? This sounds like an excuse and the start of a long battle? Has anyone had any experience for waiting for coun...
I've just ordered vm broadband but im concerned about internal wiring looking ugly. Can i arrange for someone from vm to visit beforehand to explain how its done?
HiI receieved an email on the 14th of this month saying I could upgrade from 500mb to 1gig broadband for £3 a month more. I accepted the offer and got through the confirmation email saying my upgrade would be the 17th. This didn't happen. I spoke to ...
Worst customer service I’ve ever seen. So disappointing.We subscribed the Bigger Volt bundle on 18th of August and 2 months later we still not have any access to the service and the final installation just got delayed a third time to 9th of November!...
A while ago, having issues with broadband/TV connectivity, a Virgin Media engineer had replaced the standard splitter (I think the correct term is a 2 Way Coax Connector) with a powered splitter/amplifier. This had not solved the problems so Virgin M...
Hi,I recently signed up with VM and was given an installation date of the 23rd August. I made plans surrounding this date with work and other personal commitments to ensure I can get online as soon as possible.Out of the blue, on the 21st, I get an e...
I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it fi...
