Recent DiscussionsEngineers Never Show Up - Every Day Installation is cancelled Hello My broadband went down last Wednesday. After challenging experience on customer support where the person was extremely hard to understand, then phone went dead, I used the site and booked appo...Internet switch from sky to virgin last year we moved into a rental place which had no running internet connection, we chose sky because virgin did not offer fibre yet around this area. they had to drill into this property to run a ne...VPN stopped working I've been using Virgin for over a year. My work VPN and my partner's VPN used to work, but both stopped working about 7 days ago. They are different VPN providers and we work for different companies....Home connection point Hi, I am having renovations done on my house but unfortunately that means the virgin connection / entry box that I plug my router in would needs moving. How do I request this? 4 Days of service e outage and no explanation Now on day 4 of Internet cutting out. Has been flashing res for last 2hrs. App gives no useful updates. Calling was just the phone bot. No updates, no planned work in the area, no help given or way t...New Hub issues We have recently changed the hub due to the old one overheating, a common problem, and now we are having issues with watching back recorded programs and anything on catch up. Not sure if this is just...Hub 3 not connecting to use VM connect app I am a Volt customer and can get free Wifi pods but am required to run a test on my hub 3 via the VM Connect app. Unfortunately despite being connected to my wifi and it working on my device the app ...Turn off the samknows speed tests on my line. I'm absolutely fed up of this issue throughout the last 18months of my tenure on M350. When my current contract expires in a few months I'll be switching provider if this isn't fixed. I'm certain th...Street Cabinet Removal Request We have had a box on pavement for years. Unfortunately dogs have been doing toilet around box continually and some owners have not been picking up mess. It is getting beyond a joke and we would reall...Address not listed My address is not listed, all my neighbour houses shows up and many of them use Virgin connection for broadband. Its a new build property I have moved into and the property address is already listed ...
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