Installation Date
Does anyone know how to change an Installation date? Mine is due on Monday, but I would like to move to the end of the month. It wasn't possible to do it online
Forum Posts
New WiFi Hub Installed and Free View Ariel Cable Has Been Cut
Hello, This morning we had a Hub installed, as a first time customer I was expecting everything to be great, but as we went to sit down in evening with the family, we turned the tv on to realise there was a no signal error showing on the screen. My s...
Cannot log into http://192.168.0.1 to change password, red ligh on hub
I need to change password in wi fi settings but cannot sigh into http://192.168.0.1My Hub is showing a red light all the time. Could anyon help, thank you.
Need Help with customer service/engineer call out
I recently attempted to get Virgin broadband/tv/phone in a black friday deal, everything was supposed to be installed on december 5th, when the engineer came out he told me a wire had to be replaced outside the property which i was ok with as these t...
Wifi Dropping
Hi allMy Wifi has been up and down all day today and yesterday. I ran a diognostic and got this:And logs are showing this error: 10-01-2024 14:50:22 information [**:**:**:**:**:**][WiFi] **:**:**:**:**:**: EAPOL failure <14>10-01-2024 14:50:21 inform...
Unable to find a residential address | Address available on the business page
I've just moved into a new property and have been frantically trying to get a broadband connection. After intensely and extensively reading through the forum, I was surprised to see my address listed as serviceable on the Virgin Media Business Page. ...
Renewing contract for Hub 5?
My contract is ending soon and I've seen offers online for a Hub5 1GB for £45. Is this offer also available for long term customers like myself who's contract is about to end?I currently have a Hub3 but because of issues I've been using my own router...
Resolved! Hub 5 missing power supply
Had a phone call to fix up new deal and was sent hub 5 without power supply why would it not be included is there a reason
Broadband order not fulfilled
I'd appreciate some assistance - I placed an order for a new service on the 18th Dec and selected 12 Jan to deliver my quick start pack. I have not received any further communication from Virgin or Yodel other than the Contract Info Sheet and Contrac...
Neighbour has internet but not our new built house- URGENT
Hi, We are moving to a newly built property and we need virgin media broadband.Virgin media broadband is available to our neighbour so I believe we could request it too. Can you please let me know how can we request it and what would be the timeline ...
