QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Wall Socket Installation

I am trying to set up our wifi.I ordered a broadband only package because it said I could self install the kit. But I don't think I have any Virgin Media Wall sockets in my house. I've looked everywhere but can't see a way to book an engineer for thi...

ot2000 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Repeatedly Delayed installation

 Hi All,Our Wi-Fi was meant to be installed on the 1st of August 2023. Less than 24 Hours before this date, we were told additional work needed to be carried out. I was told a temporary Wi-Fi box would be dispatched but this never arrived.I liaised w...

Willhare by Joining in
  • 6 replies
  • 0 kudos

New hub 5 but no power supply

I have just received a new hub 5 as I need to change my phone connections. However there is no power supply and my old hub power connector is too big.I rang 150 and was told that the switchover date for my phone is not until November so I will be sen...