Resolved! Move Virgin wall socket
Hi,I need to move my virgin wall socket but can’t work out how to speak to someone to arrange this when calling them. Any ideas how best to arrange this?thanks
Forum Posts
Outside work needed!
Hi everyone,I signed up for Virgin Media on the 8th November. We got given an install date which was the 28th November. A few days prior to that we got a cancellation text saying that the outside work(cable) still wasn’t complete so it got pushed bac...
No Show, no callback, lied to by the customer service
I was booked in for a site survey, on Wednesday 27th December on my new property. The appointment was made between 8-1. You can probably guess that this didn’t happen and we waited 7 1/2 hours to be told by the fail centre that it wouldn’t be happen...
Frequent incoming internet connection drops
So for the last few weeks I have been having major dropouts on my network, at first I thought it was the hub throttling as there are a few 2.4ghz iot on there. But after a few complete hub resets( pinhole reset) and leaving all my WiFi items disconne...
Faulty hub returned
Sent a faulty virgin hub back on 4.1.2024 via yodel. Virgin keep emailing me asking me to return it, not able to reply to the virgin email address as this virgin email address is unmonitored. Going round in circles, advice please.
Private road 5 metres from virgin fibre infrastructure.
Dear Virgin, I’m writing to ask for your consideration to install full fibre to our property, as well as the other properties on our private road. The properties adjacent to us, in the public adopted road called “South Park Gardens, Berkhamsted, HP4 ...
Relocating VM Hub & Latency question
Hello, I gather from reading the forum that I can pay a £25 fee for a Virgin Engineer to relocate the entry point to my house for the Virgin Media fibre cable.However, I would like to keep the existing external entry point but just have a longer cabl...
PreInstallation was marked as completed but the PrePull was never done
Last Friday i got a text saying all external work had been completed and i was ready for my installation, so this day comes and the engineer turns up and says the pre pull was never done and the cable end is still sat in the pavement outside my house...
Re: Network Diversions
Hi Gareth_L / Daniel_EtI'm currently also working on a scheme with construction works around a Virgin Media asset which requires a diversion. I have tried to submit an 'Altering our network enquiry form' however, the website does not allow me to sub...
Weak Wi-Fi
problem with the internet connection, I ask if there is a problem
