Hi there, I recently filled out a form on the Virgin Media website to determine whether the service is available at my address. This is now the tenth business day since submitting the request, and I'd like to know the status of this. I was actually c...
Hi. Moved into a new home which had virgin from previous occupant.Got the WiFi today and the issue is.. The virgin point is in the upper floor bedroom. While there is nothing on the ground floor. I see one thick wire in the lounge and the old virgin ...
Hello Volt had been applied to my account but when doing speed test getting 95mb not 200 + Also app can't find my hub 4What am I doing wrong?
HiSo, I’m attempting to get virgin broadband and stream installed at my house. We recently had a leaflet drop in our road saying virgin media was available and so I went online and successfully placed an order and booked and installation date. The da...
HelloI am not a VM customer but Virgin Media contractors were carrying out road works outside my property when they accidentally disconnected power to the property. When power was re-established it triggered the house alarm which couldnt not be turne...
Just to let the Mods know this is the 4th loss of service in 3 successive nights. I would ask if there is maintenance work going on? Does this need to be reported to your Networks team?Last three where "Cable Modem Reboot because of - unknown" and...
Please could a Forum Team member contact me to arrange an engineer visit as the external connection cable needs to be diverted for building work to be carried out. Many thanks
Virgin installed cables towards the end of last year/beginning of this year, the website said it was coming soon, then there was an update saying it was delayed, now it finally says coming soon again! However - my current contract runs out in January...
I requested a technician visit along with a house move, and as of now, it has been a week without any visit confirmation. Support varies from somebody telling me that they do not see appointment slots in the system, but they will schedule something f...
Hi,I live in Stocksbridge and we have been having Virgin rolled out for the past few years, my street has had multiple visits to each of the poles (I believe we are not having underground ducting just via existing BT poles), we had a Sales guy visit ...
