Dear Virgin Media Team,I am the account holder of virgin media, Mr Abhinav Varma as of September 18, 2023. and registered via a phone for a 24 month contract of Broadband Solus package with you.I have received contract information sheet. However, I h...
I've just moved into a new home and signed up for a virgin Internet and TV bundle. I was eligible for quickstart so took that option. When the Internet is running it's fine with good speeds. However it frequently drops out frequently. I have followe...
Hello! We've received a new Hub3 yesterday and followed the instructions, but it doesn't connect to the Internet. It is most likely a problem with the cable in the wall. We had sky when we moved in and I think the previous owner had BT. We have the n...
I don't have the virgin media socket in my house, just like other similar issues I've read on this forum. Please I need an Engineer as I need internet for my work, I am so frustrated right now. Please help out
New broadband connected on Friday as a new customer. Thought fibre would be the way to go. The Internet has been intermittent..I work from home so its been a tough week. I've contacted customer service numerous times spending 90 minutes on the phone ...
Why don’t you just send out a longer cable? We cant get out wifi router far enough away from the tv and into a good place to get Wi-Fi in our house - terrible service for 2 years because your cables are too short. Please send a longer one. Thank you....
My hub 3 is showing a solid red light instead of a white light and it keeps dropping connection intermittently I’ve tried the pinhole reset and turning off and on but still showing solid red light is there anything I can do
I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. I will only be using one wall socket, so the other socket will have no co...
My base speed is 264 mbps download and 25 upload near the router. My house is two storeys tall, and my room upstairs is only receiving ~10 mbps download and even less upload. Which pods are best compatible and will be best with my house? I have a vir...
Good afternoon. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered....not to me. I have looked everywhere. Have been 3 hours on chat waiting for a human to contact me, with no success. Yodel say I have...
